11–20 of 130 posts
I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident ( https://developer.apple.com/support/technical/ )?
The feedback assistant is primarily for reporting bugs. Bugs that impact developers.
I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident ( https://developer.apple.com/support/technical/ )?
Developers use feedback to file bugs. Why would they spend money to get help from Apple on how to do that?
I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident ( https://developer.apple.com/support/technical/ )?
Developers use feedback to file bugs. Why would they spend money to get help from Apple on how to do that?
Yes, and they're specifically instructed to file TSIs if they need a workaround in the meantime. https://developer.apple.com/bug-reporting/
Should developers not have to do both? Sure. Should they ignore Apple's instructions and still expect to get help? Not sure.
I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident ( https://developer.apple.com/support/technical/ )?
Read the post - it's about bug reporting, not assistance with code or simple feedback. The feedback assistant is primarily for reporting bugs. Bugs that impact developers.
I sympathize: even filing radars internally at Apple gets much of the same treatment, albeit with the ability to see the state of the radar.
Actions speak louder than words - Apple is letting it's developers know what it thinks of them. You're going to have to raise quite the ruckus to get them to change their behavior. There's really no impetus for them to change when they're sitting on a mountain of cash.
Apple seem to view external developers as a kind of infestation. The systems and processes they subject them to seem designed to actively discourage them.
Earlier quoted context omitted.
Developers use feedback to file bugs. Why would they spend money to get help from Apple on how to do that?
> Developers use feedback to file bugs. Yes, and they're specifically instructed to file TSIs if they need a workaround in the meantime. https://developer.apple.com/bug-reporting/ Should developers not have to do both? Sure. Should they ignore Apple's instructions and still expect to get help? Not sure.
I have also gone to a virtual dev lab during WWDC which was awesome. Lots of "free" help from an Apple engineer (basically 30 minute speed run of lot of questions about Apple Watch workout app development).
I have mixed experience with Feedbacks. I have filed dozens that I actually care about and maybe 10% were a decent experience. The rest were essentially ignored.
Earlier quoted context omitted.
Read the post - it's about bug reporting, not assistance with code or simple feedback. The feedback assistant is primarily for reporting bugs. Bugs that impact developers.
Reading the post is how I learned the developer didn't file Technical Support Incidents (TSIs).