Apple developer boycott of Feedback Assistant

#1

Post by frizlab » Mon, Nov 06, 2023, 4:30 PM UTC

Apple developer boycott of Feedback Assistant
lapcatsoftware.com

Re: Apple developer boycott of Feedback Assistant

#2

Post by saagarjha » Mon, Nov 06, 2023, 5:07 PM UTC

Wait, you can’t file feedback from the web anymore? That’s incredibly stupid. Their feedback app itself breaks half the time, so I guess they wouldn’t be getting my reports then even if they wanted them.

Re: Apple developer boycott of Feedback Assistant

#3

Post by CharlesW » Mon, Nov 06, 2023, 5:08 PM UTC

saagarjha wrote: post #2

Wait, you can’t file feedback from the web anymore? That’s incredibly stupid. Their feedback app itself breaks half the time, so I guess they wouldn’t be getting my reports then even if they wanted them.

https://www.apple.com/feedback/

Re: Apple developer boycott of Feedback Assistant

#4

Post by redleggedfrog » Mon, Nov 06, 2023, 5:12 PM UTC

Actions speak louder than words - Apple is letting it's developers know what it thinks of them. You're going to have to raise quite the ruckus to get them to change their behavior. There's really no impetus for them to change when they're sitting on a mountain of cash.

Re: Apple developer boycott of Feedback Assistant

#5

Post by CharlesW » Mon, Nov 06, 2023, 5:13 PM UTC

I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident (https://developer.apple.com/support/technical/)?

Re: Apple developer boycott of Feedback Assistant

#6

Post by saagarjha » Mon, Nov 06, 2023, 5:18 PM UTC

CharlesW wrote: post #3

saagarjha wrote: post #2

Wait, you can’t file feedback from the web anymore? That’s incredibly stupid. Their feedback app itself breaks half the time, so I guess they wouldn’t be getting my reports then even if they wanted them.

https://www.apple.com/feedback/

If reporting feedback using Feedback Assistant is akin to shouting into the void, using that site is like doing that but in the vacuum of space.

Re: Apple developer boycott of Feedback Assistant

#7

Post by saagarjha » Mon, Nov 06, 2023, 5:19 PM UTC

CharlesW wrote: post #5

I'm not sure I understand this. Wouldn't developers who need code-level assistance (i.e. have more than simple "feedback") submit a Technical Support Incident ( https://developer.apple.com/support/technical/ )?

Developers use feedback to file bugs. Why would they spend money to get help from Apple on how to do that?

Re: Apple developer boycott of Feedback Assistant

#8

Post by ladberg » Mon, Nov 06, 2023, 5:21 PM UTC

I sympathize: even filing radars internally at Apple gets much of the same treatment, albeit with the ability to see the state of the radar.

Re: Apple developer boycott of Feedback Assistant

#9

Post by pschuegr » Mon, Nov 06, 2023, 5:22 PM UTC

I'm in. Apple Feedback Assistant is absolutely useless.

Re: Apple developer boycott of Feedback Assistant

#10

Post by CharlesW » Mon, Nov 06, 2023, 5:23 PM UTC

saagarjha wrote: post #6

CharlesW wrote: post #3

Earlier quoted context omitted.

https://www.apple.com/feedback/

If reporting feedback using Feedback Assistant is akin to shouting into the void, using that site is like doing that but in the vacuum of space.

I can't speak for its efficacy, just it's existence.