11–20 of 198 posts
I like how MRGirish admits that FreshDesk wouldn't exist if it wasn't for ZenDesk. Doesn't that prove the point? So my question for FreshDesk is this ... How is your service more innovative than ZenDesk?
Hey, look, Ad Hominems on a domain name registered for the express purpose of an internet flame war between two competitors! It must be Sunday. I wonder if these tactics actually have a measurable impact on sales?
However, I do think their criticisms of Zendesk and their paid blogger's method of product 'evangelism' are fair and they have every right to take their shot and fire back a bit. It's all good, the better product development team will most likely win either way.
I like how MRGirish admits that FreshDesk wouldn't exist if it wasn't for ZenDesk. Doesn't that prove the point? So my question for FreshDesk is this ... How is your service more innovative than ZenDesk?
Either way I'm not really impressed (I'd guess most consumers aren't impressed) by pointless personal bickering. Marketing based on negative sentiment is not effective.
Looks like I won't be using either of these products. Think of all that could have been accomplished on the product had they not been squabbling and setting up websites to argue with one another. No one comes out on top in situations like this. I think it's best to end it with something like: "I'm sorry you feel that way. We'll let the customers decide."
It's like playing chess. Zendesk made a bad move and Freshdesk used that move to respond brilliantly.
Looks like I won't be using either of these products. Think of all that could have been accomplished on the product had they not been squabbling and setting up websites to argue with one another. No one comes out on top in situations like this. I think it's best to end it with something like: "I'm sorry you feel that way. We'll let the customers decide."
Actually, this should increase the number of trials and customers for Freshdesk. It's like playing chess. Zendesk made a bad move and Freshdesk used that move to respond brilliantly.
This is so rude from Zendesk. In case you think someone has ripped of your product, in any way, you (as the CEO of a 30+ company with 10,000 customers) SHOULD NEVER, EVER write something like that.
I'm 100% with Freshdesk on this one specifically because of the tone of Zendesk and Freshdesk. The way Mikkel responded to Freshdesk is silly and childish.
If someone were to make a knock off of my product, I wouldn't tweet at them like Mikkel did. Or support one of my buddies (who is perhaps disguised as a blogger for blog XYZ) that's trolling a company's image, saying that they're the same as Zendesk. Or calling them Indian cowboys.
Zendesk, I hope you understand that you've turned me (an actual person who supports everything you do, and someone who talks to the folks at Assistly with a great and friendly tone) into someone who honestly hopes you loose this "battle" and have left a nasty look in a lot of people's eyes.
I don't know much about Freshdesk's product, but I know the way they reacted was nice and professional (exactly the opposite of how you responded). +1 on that.
Lesson learned: You don't do marketing by bashing on someone's product without looking like an ass (and perhaps loosing a couple customers).
P.S.: (to the Freshdesk folks) Congrats on stepping up and putting time in to create a page like this. I would have maybe included screenshots of the product to further help your customers understand that you're not a knock off of Zendesk.
Looks like I won't be using either of these products. Think of all that could have been accomplished on the product had they not been squabbling and setting up websites to argue with one another. No one comes out on top in situations like this. I think it's best to end it with something like: "I'm sorry you feel that way. We'll let the customers decide."
Actually, this should increase the number of trials and customers for Freshdesk. It's like playing chess. Zendesk made a bad move and Freshdesk used that move to respond brilliantly.
They should be spending their time improving the product, coming up with new ideas, or responding to legitimate support inquiries.
Neither of these companies showed any "brilliant" response. Both end up looking bad.