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Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

ripoffornot.org

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Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#2

Post by omfg »

Zendesk should've left this alone. I can't even fathom why they'd start. The products don't look alike. They are takes on the same name, help / support desk, which is a standard name.

I don't want to rag on Zendesk. I've been using them for years. But with stupid remarks like this, their incredibly slow / almost non-existent development on the product, and lackluster support have me keeping an eye out for replacements.

Kind of dangerous with stuff like Assistly looming out there.

That said, I'm not sure an entire domain name was warranted for this. I thought it was just a blog post at first.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#5

Post by fastom »

Girish, you pull in a random quote about nationality from a source absolutely unrelated to ZenDesk as a means of sensationalizing your argument. It's a valid conversation and thread of discussion, but it has nothing to do with your dealings with ZenDesk.

If your product is as good as you say it is, I'd leave out the part about nationality and focus the message on your product, not incendiary sensationalism.

edit: Thought I'd add: I'm from India and am not associated with ZenDesk, FreshDesk or any other Desk company.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#6

Post by bjtitus »

Looks like I won't be using either of these products.

Think of all that could have been accomplished on the product had they not been squabbling and setting up websites to argue with one another.

No one comes out on top in situations like this. I think it's best to end it with something like: "I'm sorry you feel that way. We'll let the customers decide."

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#8

Post by maxwin »

bjtitus wrote: post #6

Looks like I won't be using either of these products. Think of all that could have been accomplished on the product had they not been squabbling and setting up websites to argue with one another. No one comes out on top in situations like this. I think it's best to end it with something like: "I'm sorry you feel that way. We'll let the customers decide."

I think Freshdesk might come out on top on this. I know Zendesk but I've never heard of Freshdesk. Now I know them because of this drama. It's on HN front page and some HN readers might become potential customers. It's free media coverage for Freshdesk. (Zendesk doesn't need this because most already know who they are). I think it was a bad move by Zendesk.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#10

Post by white_devil »

[deleted] wrote: post #4
kevingadd wrote: post #3

Hey, look, Ad Hominems on a domain name registered for the express purpose of an internet flame war between two competitors! It must be Sunday. I wonder if these tactics actually have a measurable impact on sales?

[deleted]

You sure are pushing your product hard. Drama attracts attention, which you then direct towards your sign-up page. Kind of sleazy.
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