I find the claim that bezos sees “most of those emails” quite hard to believe. Must be thousands of them
how many people know the address though?
How do you respond to a one-character email from your boss's boss's boss? (2018)
11–20 of 62 posts
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#12Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#13I find the claim that bezos sees “most of those emails” quite hard to believe. Must be thousands of them
You've heard of the "royal we"? This is the "executive I". Where the potentate uses the former to lend the weight of the many to their words, the executive uses the latter to take personal credit for the work of many and thereby justify the weightiness of their own salary.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#14I find the claim that bezos sees “most of those emails” quite hard to believe. Must be thousands of them
I sent Bezos (@jeff anyway) an email a couple of years ago, about the absurdity of using Alexa.com for the analytics tool, while simultaneously having Alexa the wildly successful voice assistant line. Customers looking for the voice assistant go to Alexa.com, whoops; customers go digging for Alexa on Google and end up at Alexa.com, whoops. A particularly dumb thing for a supposedly smart corporation to do. I went step by step through why they were wrong in that approach and what they could be doing with Alexa.com instead, around five paragraphs of text (all respectful).
The clowns at Amazon still have a dead page at Alexa.com. They're slow and they have no idea what they're doing.
Here's what they replied with:
> I'm [insert name here] of Amazon's Tech Support Executive Customer Relations team. Jeff Bezos received your email and I'm responding on his behalf.
> I relayed your feedback to the AWS Relations Team to handle this scenario. You should hear back from them in the next 1-2 business days.
> Thank you again for bringing this to our attention. If you would like additional assistance, please do not hesitate to contact us. We are here to help 24 hours a day, 7 days a week.
> Thank you for your inquiry. Did I solve your problem?
Sure, you solved my problem. I never heard anything from the AWS Relations Team of course.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#15f
?
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#16Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#17While I greatly dislike the “if I act excessively squeaky, I will get some grease”, I have to say this is remarkably effective process within companies. I just wish there was a way to better calibrate the company response to balance the 99.75% of customers who don’t write to the CEO with the tiny fraction who do.
I once had an issue for a client and managed to get in touch with the CEO of HP's exec assistant. The issue was resolved literally next day after weeks of HP being unhelpful through usual channels.
This often works with government too, especially local government. Call your state reps and your town government officials if you need to. It is why they are there.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#18Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#19Reply with a exclamation mark, that's shorthand that you are alarmed.
>?
¯\_(ツ)_/¯
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#20If it's common it cannot rally be a big deal. Also drop everything to investigate? Sure why not, if you are at Amazon and you don't mind the culture at least you are probably getting paid for your conformity. But in the end it's 100% just a gimmick, the machine marches on, even if there are structural/process changes resulting from these emails overall they doesn't have much to show for it since 2018. And if it's jus…
No post body was provided.