How do you respond to a one-character email from your boss's boss's boss? (2018)
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Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#2Reply with a exclamation mark, that's shorthand that you are alarmed.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#3Reply with a exclamation mark, that's shorthand that you are alarmed.
Hahahahahah like metal gear solid!
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#4While I greatly dislike the “if I act excessively squeaky, I will get some grease”, I have to say this is remarkably effective process within companies.
I just wish there was a way to better calibrate the company response to balance the 99.75% of customers who don’t write to the CEO with the tiny fraction who do.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#5It's very common for companies to have an "executive support" organization entirely dedicated to dealing with customers who complain to executives. They often have power to do things and move pieces within different parts of the company in ways that nobody else does.
I had this experience with Charter Spectrum. Among other things, they kept threatening to send me to collections for not returning equipment which I was actively using to obtain their services, which I was paying for. I looked up the email addresses of a few executives in relevant departments and sent them an email explaining everything. I got a call from an "executive support agent" (or some similar title) the next day. It still took a couple weeks to resolve the problem, but it did get resolved, and they locked me in at a lower rate.
Sad that it's necessary, but hey, if it works, it works. Just be polite and ask for what you need.
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#6I find the claim that bezos sees “most of those emails” quite hard to believe. Must be thousands of them
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#7While I greatly dislike the “if I act excessively squeaky, I will get some grease”, I have to say this is remarkably effective process within companies. I just wish there was a way to better calibrate the company response to balance the 99.75% of customers who don’t write to the CEO with the tiny fraction who do.
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Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#8f
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#9Reply with a exclamation mark, that's shorthand that you are alarmed.
^
Re: How do you respond to a one-character email from your boss's boss's boss? (2018)
#10If it's common it cannot rally be a big deal. Also drop everything to investigate? Sure why not, if you are at Amazon and you don't mind the culture at least you are probably getting paid for your conformity.
But in the end it's 100% just a gimmick, the machine marches on, even if there are structural/process changes resulting from these emails overall they doesn't have much to show for it since 2018. And if it's just a support channel, then Jeff could just look at a random sample of the support tickets and not fuck up the sprints of various teams...