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Tell HN: Triplebyte reverses, emails apology

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Re: Tell HN: Triplebyte reverses, emails apology

#11

One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?

The classic "gonna sneak this in here...hope you don't notice" time slot.

Re: Tell HN: Triplebyte reverses, emails apology

#12
Why not just make it opt-in?

Lots of people would have done it right away and others would do it as they started to want new opportunities and/or got laid off.

Candidates who didn’t opt in probably wouldn’t be open to being contacted out of the blue anyway in a public manner.

They burned a lot of goodwill for nothing.

Re: Tell HN: Triplebyte reverses, emails apology

#13

One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?

The Friday announcement was a result of us pushing to get the profile toggle feature out that the email linked to, and shipping late. Not something I'm proud of (either from an eng management perspective, or, more importantly, from a not violating the trust of our users perspective). It was a rushed schedule. In hindsight I see that the timing of the Friday announcement is ALSO a problem.

Re: Tell HN: Triplebyte reverses, emails apology

#14
This is a very good apology.

Yes, it is possible that this is merely the perfunctory apology TripleByte's users were undoubtedly due. It is possible it is entirely inauthentic, a mere artifice for damage control from a reputationally maimed business.

But it is also possible that, like all people, the CEO seriously screwed up. There were some bad premises, some bad motives, some bad confirmation bias at play here.

That being said, we ought not to judge people by who they were, but who they are capable of being. Is Ammon capable of rehabilitating?

I think the HN community should rightly accept this apology with great skepticism. They should scrutinize TripleByte's every move. They should wonder: has he rehabilitated? It will certainly take time.

Re: Tell HN: Triplebyte reverses, emails apology

#16
All they needed to do was to make the feature opt-in. That's it. Encourage it all you want, advertise all of its supposed benefits, but just make it opt-in.

Still, probably too little, too late for most people (myself included) who just saw their trust permanently breached by a brash move and get told by a CEO that you'll love it, honest! All you just need is to understand it! If you don't like it then it's your fault because you don't understand! And this doesn't even begin to address all the dark patterns they've caked in their UX.

Re: Tell HN: Triplebyte reverses, emails apology

#19
post #7

One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?

And why was the CEO on HN arguing for the feature, implying people complaining were the ones with the problem? I don't buy it, and I'll be steering clear.

My head was still in the place it was when we were developing the feature. I thought it was a communication problem (if I could only communicate how this feature could help a lot of people everyone would understand). Perhaps I'm just slow. But it took some time and repetition for the magnitude of my error to sink in and me to really hear what people were saying.

Re: Tell HN: Triplebyte reverses, emails apology

#20
IIRC, TripleBye had a vision to be the recruiting division of all tech giants. Big-name companies would centralize their most important recurring, expensive, risky process into a third party to save some money and time. Even when that third party just so happened to be working for all of their direct competitors.

At the time, I thought that vision was a mirage; a recruiting agency grasping for VC dollars.

Now, it looks they're trying to find a new vision.

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