One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?
Tell HN: Triplebyte reverses, emails apology
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Re: Tell HN: Triplebyte reverses, emails apology
#12Lots of people would have done it right away and others would do it as they started to want new opportunities and/or got laid off.
Candidates who didn’t opt in probably wouldn’t be open to being contacted out of the blue anyway in a public manner.
They burned a lot of goodwill for nothing.
Re: Tell HN: Triplebyte reverses, emails apology
#13One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?
Re: Tell HN: Triplebyte reverses, emails apology
#14Yes, it is possible that this is merely the perfunctory apology TripleByte's users were undoubtedly due. It is possible it is entirely inauthentic, a mere artifice for damage control from a reputationally maimed business.
But it is also possible that, like all people, the CEO seriously screwed up. There were some bad premises, some bad motives, some bad confirmation bias at play here.
That being said, we ought not to judge people by who they were, but who they are capable of being. Is Ammon capable of rehabilitating?
I think the HN community should rightly accept this apology with great skepticism. They should scrutinize TripleByte's every move. They should wonder: has he rehabilitated? It will certainly take time.
Re: Tell HN: Triplebyte reverses, emails apology
#15It’s not just failure of ,,effects’’. I’m an EU citizen and it was a clear intent of GDPR violation.
Re: Tell HN: Triplebyte reverses, emails apology
#16Still, probably too little, too late for most people (myself included) who just saw their trust permanently breached by a brash move and get told by a CEO that you'll love it, honest! All you just need is to understand it! If you don't like it then it's your fault because you don't understand! And this doesn't even begin to address all the dark patterns they've caked in their UX.
Re: Tell HN: Triplebyte reverses, emails apology
#17Re: Tell HN: Triplebyte reverses, emails apology
#18They messed up, they sought to rectify it. Good job.
Re: Tell HN: Triplebyte reverses, emails apology
#19One question that wasn’t addressed in the response: if the CEO did not realize that implementing the feature would be bad for users, then why did the company announce the feature as an email footnote at 5PM Friday before a holiday weekend, which is when bad news typically drops?
And why was the CEO on HN arguing for the feature, implying people complaining were the ones with the problem? I don't buy it, and I'll be steering clear.
Re: Tell HN: Triplebyte reverses, emails apology
#20At the time, I thought that vision was a mirage; a recruiting agency grasping for VC dollars.
Now, it looks they're trying to find a new vision.