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Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

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Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#11
post #7

A few things: - Missing checks on phone number and email, i can write everything in those fields (do it client-side) - Does this have a Company admin panel? Something that shows them the list of appointments and gives the ability to manage them, get the info of the customer if needed, etc...? - This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete. - I'm not sur…

> - This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete.

Actually I really like the layout and design. It just needs a little polish but I'm sure that will happen over time as singer responds to feedback.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#12

This is an interesting idea, and I like your site design. You have two types of users, the business owner who offers appointments, and their customer. You've done a nice job showing what the end customer will do to make an appointment, but you haven't explained what the business owner will have to do to get set up. The business owner is the one making the decision to use your service. I would change the How It Works…

I agree with olivolive. You have a nice layout but the only thing that is lacking is not clearly showing who the product is for. Maybe have two big tabs visually that shows how it works for customers and businesses.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#13
post #12

This is an interesting idea, and I like your site design. You have two types of users, the business owner who offers appointments, and their customer. You've done a nice job showing what the end customer will do to make an appointment, but you haven't explained what the business owner will have to do to get set up. The business owner is the one making the decision to use your service. I would change the How It Works…

I agree with olivolive. You have a nice layout but the only thing that is lacking is not clearly showing who the product is for. Maybe have two big tabs visually that shows how it works for customers and businesses.

I added some more content on the homepage to show off the main sections of the admin area.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#14
post #9
post #7

A few things: - Missing checks on phone number and email, i can write everything in those fields (do it client-side) - Does this have a Company admin panel? Something that shows them the list of appointments and gives the ability to manage them, get the info of the customer if needed, etc...? - This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete. - I'm not sur…

Thanks for your feedback. To answer your questions: - The reminder is not optional. - Yes, you can do all that you mentioned in the admin. - This is a fully working product. If you sign up, you can see the admin right away. Perhaps I should add a link to a demo admin area. - I'm not sure what you're suggesting about the lack of a monthly fee. Can you explain some more? - I don't think this competes with patio11's pro…

1- I mean, it looks like you don't verify that the phone number provided is really a number and it doesn't check the presence of @ (or use the usual regexp) in the email field. Also, if it's publicly available on the web, i'll add some captcha or similar to it.

4- I'd try offering (or A/B testing it for some time) both the pay-per-use and monthly fee option(limited number of appointments/month) and decide which works better. Intuitively i agree that the users should prefer the pay per use option, but sometimes testing proves that our assumptions where wrong. But i understand that testing this, you'll need to eventually support both contract type even if you decide to keep only one...

5- Yep my fault, i just remembered the calendar interface and assumed it had customer facing pages too.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#15
post #14
post #9

Earlier quoted context omitted.

Thanks for your feedback. To answer your questions: - The reminder is not optional. - Yes, you can do all that you mentioned in the admin. - This is a fully working product. If you sign up, you can see the admin right away. Perhaps I should add a link to a demo admin area. - I'm not sure what you're suggesting about the lack of a monthly fee. Can you explain some more? - I don't think this competes with patio11's pro…

1- I mean, it looks like you don't verify that the phone number provided is really a number and it doesn't check the presence of @ (or use the usual regexp) in the email field. Also, if it's publicly available on the web, i'll add some captcha or similar to it. 4- I'd try offering (or A/B testing it for some time) both the pay-per-use and monthly fee option(limited number of appointments/month) and decide which works…

1 - Good points. There is a setting to require customers to confirm appointments via email. If not confirmed within 1 hour, the appointment automatically cancells itself.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#16
post #5

Can u tell us a bit more about the use case you are trying to build for? thanks!

- A company sets up a Reservv site and posts it on their website or business card. - A customer wants to schedule an appointment with the company, so they visit the link (e.g. http://www.Reservv.com/Demo ). - The customer is presented with a list of services offered by the company. - The customer is able to choose a date and time for their appointment from the available openings. Dates and times can be displayed in t…

I think its cool. :)

Here's a suggestion though. Seeing as its an appointment making service basically most companies would like to have this service through their own sites.

So, it would be rad if you made a javascript plugin that your clients can pop in their own sites so that their clients can make appointments right from their own site.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#17
post #5

Earlier quoted context omitted.

- A company sets up a Reservv site and posts it on their website or business card. - A customer wants to schedule an appointment with the company, so they visit the link (e.g. http://www.Reservv.com/Demo ). - The customer is presented with a list of services offered by the company. - The customer is able to choose a date and time for their appointment from the available openings. Dates and times can be displayed in t…

I think its cool. :) Here's a suggestion though. Seeing as its an appointment making service basically most companies would like to have this service through their own sites. So, it would be rad if you made a javascript plugin that your clients can pop in their own sites so that their clients can make appointments right from their own site.

Or maybe even create an API to pull the services, appointments times, and schedule the appointment.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#18
Interesting app.

Thoughts:

- Reduce perceived effort to complete reservation. For example, why can't I just view a calendar with open days and times? I could click on the time I want, then get a quick prompt for my name, one contact method, and the services I'd like.

- Allow integration with online/offline Calendar apps (Google Calendar, Outlook, etc). Users should be free to use the calendar they have now, if they'd like.

Edge case: what will you do to prevent a conflict between services offered and time available? For example, nail trimmings are only on Mondays from 10-2pm, ear cleanings are everyday from 4-5pm, and I'd like to schedule both.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#19
post #17

Earlier quoted context omitted.

I think its cool. :) Here's a suggestion though. Seeing as its an appointment making service basically most companies would like to have this service through their own sites. So, it would be rad if you made a javascript plugin that your clients can pop in their own sites so that their clients can make appointments right from their own site.

Or maybe even create an API to pull the services, appointments times, and schedule the appointment.

Yeah sure. But something tells me it'll be less technical people who'll use this service(which is better imho :D) so I'd focus on a simpler plug and play solution.

But setting up an API wouldn't be too hard so why not.

Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)

#20
post #18

Interesting app. Thoughts: - Reduce perceived effort to complete reservation. For example, why can't I just view a calendar with open days and times? I could click on the time I want, then get a quick prompt for my name, one contact method, and the services I'd like. - Allow integration with online/offline Calendar apps (Google Calendar, Outlook, etc). Users should be free to use the calendar they have now, if they'd…

Thanks for the thoughts. Here are some questions for you:

- How would I know which days and times are open before you tell me which services you'd like to schedule? It seems this idea would result in more effort since you might have to go back to the calendar a bunch of times because the services are not available on the selected date and time.

- It's not possible to schedule two services in a single appointment if they are not offered on the same day. I'm sure this will come up at some point. How would you work around that?

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