Hi, all. I've been working on Reservv for about 6 months now, and just launched it over the weekend. I'd appreciate feedback on the idea, the look of the site, clarity of the site explanation, signup process, etc. The good, the bad, the ugly... I am interested in whatever you have to offer. Thanks for looking!
Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
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Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#2Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#3Can u tell us a bit more about the use case you are trying to build for? thanks!
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#4This is an interesting idea, and I like your site design.
You have two types of users, the business owner who offers appointments, and their customer. You've done a nice job showing what the end customer will do to make an appointment, but you haven't explained what the business owner will have to do to get set up. The business owner is the one making the decision to use your service. I would change the How It Works section on the main page to be from their perspective, and keep the current How It Works to show what their customers will see.
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#5Can u tell us a bit more about the use case you are trying to build for? thanks!
- A company sets up a Reservv site and posts it on their website or business card.
- A customer wants to schedule an appointment with the company, so they visit the link (e.g. http://www.Reservv.com/Demo).
- The customer is presented with a list of services offered by the company.
- The customer is able to choose a date and time for their appointment from the available openings. Dates and times can be displayed in the customer's time zone if the company does business in different time zones.
- The customer decides how they'd like to be reminded (phone, text or email) and schedules the appointment.
- The business owner, employee and/or customer receives an appointment confirmation via email/text. When the appointment nears, the business owner, employee and/or customer receives an appointment reminder via email/text/phone. The customer can cancel the appointment via email/text/phone when the reminder is delivered.
It's a win-win situation for all parties involved. The business owner saves time. The employees are notified of new appointments. Customers can schedule at their own convenience.
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#6This is an interesting idea, and I like your site design. You have two types of users, the business owner who offers appointments, and their customer. You've done a nice job showing what the end customer will do to make an appointment, but you haven't explained what the business owner will have to do to get set up. The business owner is the one making the decision to use your service. I would change the How It Works…
Thanks for the suggestion. I'll add a section to show how that part works too.
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#7A few things:
- Missing checks on phone number and email, i can write everything in those fields (do it client-side)
- Does this have a Company admin panel? Something that shows them the list of appointments and gives the ability to manage them, get the info of the customer if needed, etc...?
- This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete.
- I'm not sure the "no monthly fee" is the way to go. Considering that is rarely used elsewhere it could be a good candidate for some A/B testing.
And btw, it's clear that you are competing with the product of patio11, interested in seeing how it will go.
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#8I don't intend to be mean, but the first thing I thought of when I visited the site was: why would a business choose to turn over the branding and interactions for their scheduling system, i.e., the most important part of their sales process, to a site with with an improperly spelled domain?
IOW, what is so compelling about Reservv to justify this risk and lack of control over customer data?
Also, following up on the first question: Will be you following up with branding features? Will you be allowing customers to download customer data entered into the Reservv system? If not, why not, and how will you explain this to businesses?
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#9A few things: - Missing checks on phone number and email, i can write everything in those fields (do it client-side) - Does this have a Company admin panel? Something that shows them the list of appointments and gives the ability to manage them, get the info of the customer if needed, etc...? - This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete. - I'm not sur…
Thanks for your feedback. To answer your questions:
- The reminder is not optional.
- Yes, you can do all that you mentioned in the admin.
- This is a fully working product. If you sign up, you can see the admin right away. Perhaps I should add a link to a demo admin area.
- I'm not sure what you're suggesting about the lack of a monthly fee. Can you explain some more?
- I don't think this competes with patio11's product. As far as I know, customers do not use his product to schedule appointments.
Re: Ask HN: Review my startup, Reservv.com (Appointment Scheduler & Reminder)
#10I don't intend to be mean, but the first thing I thought of when I visited the site was: why would a business choose to turn over the branding and interactions for their scheduling system, i.e., the most important part of their sales process, to a site with with an improperly spelled domain? IOW, what is so compelling about Reservv to justify this risk and lack of control over customer data? Also, following up on the…
The idea was to use a short domain name -- in order to keep the link shorter. A lot of customers probably would not even notice the domain name if linking from a company website. I suppose the same could be said about schedulicity.com, but their name doesn't seem to be affecting their business.
Via the Reservv admin, the company has complete access to their customer data. Companies cannot download customer data through the admin. That's a good idea, but wasn't a primary goal for the first release.
The colors, background and text can be customized on the site that the customer interacts with when scheduling an appointment. The Reservv logo cannot be replaced. That's on my to-do list though.