The process is quite convoluted, but at least they didn’t offer 50% discount when you tried to cancel.
Cancelling Dropbox Pro is hard
11–20 of 412 posts
Re: Cancelling Dropbox Pro is hard
#12That looks super annoying (seems like a really good way to get zero return customers), but does anyone remember how difficult it was for people to quit AOL in the (early?) 2000's? Just search for "cancel AOL" on youtube and you will find some pretty incredible accounts of people being straight up harassed by AOL reps to keep their accounts. For some people it took hours arguing with a rep over the phone before they would agree to cancel.
Re: Cancelling Dropbox Pro is hard
#13As a counter example I recently cancelled a subscription to premiersports in the UK, iirc it was a two click process.
Re: Cancelling Dropbox Pro is hard
#14That looks super annoying (seems like a really good way to get zero return customers), but does anyone remember how difficult it was for people to quit AOL in the (early?) 2000's? Just search for "cancel AOL" on youtube and you will find some pretty incredible accounts of people being straight up harassed by AOL reps to keep their accounts. For some people it took hours arguing with a rep over the phone before they w…
Exactly. If you're able to document your cancellation process using only screen recording software, you're still in the top 10% of convenient cancellation experiences.
Re: Cancelling Dropbox Pro is hard
#15It took four clicks.
Yeah, that's the point. Not the dark patterns where there were 4 options presented way down a page to the user and only one would allow them to continue to something they had already indicated they would like to do.
Re: Cancelling Dropbox Pro is hard
#16I was expecting a 500 server error.
Re: Cancelling Dropbox Pro is hard
#17If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
privacy.com is probably what you want.
You're making it a pain in the butt to cancel? That card is no longer valid.
Re: Cancelling Dropbox Pro is hard
#18If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
Amen. Same problem with Blue Apron and every other meal kit delivery startup.
Re: Cancelling Dropbox Pro is hard
#19That's what happens when you have a huge growth team.
Thanks for posting this.
I've never signed up for Dropbox Pro but this is off-putting because their product seems pretty well rounded in most cases.
Re: Cancelling Dropbox Pro is hard
#20It's annoying as hell. Dropbox deleted 50,000 files on our dropbox business account once. I had to go in an manually undelete each folder. There were hundreds of folders. Poof, suddenly gone. After that we were done, had to go through these hoops to cancel.