Cancelling Dropbox Pro is hard

Eeeeeesh. Let's continue this tradition - companies need to be shamed for pulling this crap.

Nice work, OP.

Ha, not as hard as I expected but still like 4-5 steps with a bunch of dark patterns (highlighting the buttons that don't downgrade, etc). The screen that's like "OK, you want to downgrade, but tell us why" gave me flashbacks to that nightmare Comcast cancellation call[0].

[0] https://soundcloud.com/ryan-block-10/comcastic-service

Also difficult - deleting all the files in your account. It took me days to do it through their web UI, as the delete operation would repeatedly fail after some amount of time. Very poor feedback on what was happening, how long it would take, etc.

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it.

I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the phone number of someone to call to cancel (remember phone calls?!). They put the hard sell to stay.

My plans changed, I stayed in the country. I really loved my NYTimes subscription (I miss my crosswords) - but ain't no way I'm signing up again until they make it equally easy to leave as it is to join. I apply that to every company I deal with now.

Eh. Loom appears to be some kind of facetime / video teleconferencing product. I wouldn't really imagine a non-competitor bothering to advertise by fake-slamming a non-competing product.

Maybe I'm just lacking in imagination.