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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#11
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

[deleted]

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#12
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#13
A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations (https://news.ycombinator.com/item?id=18060013).

Zoho is fine as a service, but a domain suspension shouldn't cut tens of millions of people off from email.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#14
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

[deleted]

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#15
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Google is their direct competitor.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#16

A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations ( https://news.ycombinator.com/item?id=18060013 ). Zoho is fine as a service, but a domain suspension s…

> A whole lot of people are learning about the hazards of centralization in email lately.

What is the alternative?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#17

A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations ( https://news.ycombinator.com/item?id=18060013 ). Zoho is fine as a service, but a domain suspension s…

I agree this is unacceptable. We are figuring out ways to make this more resilient - we host third-party domain mails, and we could map those domains directly without involving our domain. That could be one solution. We have learned a serious lesson here.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#18
post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

How many CEOs do you know that would have any clue who their domain registrar is? How many would know what a domain registrar is?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#19

Earlier quoted context omitted.

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Google is their direct competitor.

I'm sure many of their employees can also use Android phones.

Google is far too omnipresent to just ignore.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#20
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Do they have the well-known and celebrated Google customer service?
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