1. Bank outsources to vendor. Typically IBM. “It’ll be cheaper!”
2. IBM is, initially, cheaper - because all of their staff are in India of course.
3. But they can’t do the job from India because they need to be here talking to their colleagues at the bank.
4. So they get flown to Melbourne, but still on Indian wages, where the poor souls live ten to an apartment because they can’t afford anything else.
5. The bank has now saved money by “offshoring” despite the workers actually being here in Australia.
It’s a disgrace and I have no idea why it isn’t in the news.