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Customer takes Bell to court and wins

cbc.ca

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Re: Customer takes Bell to court and wins

#11

Post by koolba »

TallGuyShort wrote: post #4

>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…

I've had the same experience though I don't use a special app, just regular audio recorder, as the phone I'm using for the call isn't my mobile. On every occasion that I've mentioned having a recording of terms distinct from what is actually being provided/charged I've received immediate escalation and resolution.

The funniest was with an ISP (who shall remain nameless) who claimed that they didn't have access to their copy of the previous conversation and thus couldn't confirm or honor the supposedly offered price. Once I mentioned that I had a recording the call resolved in about 1.5 minutes.

Re: Customer takes Bell to court and wins

#12

Post by wkearney99 »

TallGuyShort wrote: post #7
deepsun wrote: post #5

Earlier quoted context omitted.

What app is that? I've found that none of Play Store apps can record the other party, only my own voice.

Mine is called "Call Recorder - ACR" on Google Play. I've had that same problem before - the Android permissions relevant to this type of app have changed through various versions and on different phones - there's a different combination of settings you need depending on your device - they have a help page about it that I had to play around with before I got it to work again after an upgrade. edit: If you have a good…

Got a link to that particular app? Name games on the play store make it worth following a known-good link instead of just searching for text...

Re: Customer takes Bell to court and wins

#13

Post by gruez »

deepsun wrote: post #5
TallGuyShort wrote: post #4

>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…

What app is that? I've found that none of Play Store apps can record the other party, only my own voice.

lineageos has call recording (at least in 14.1, it's gone in 15.1 for some reason)

Re: Customer takes Bell to court and wins

#14

Post by ryanlol »

TallGuyShort wrote: post #4

>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…

It is utterly ridiculous that iOS is still lacking support for this super basic feature.

Re: Customer takes Bell to court and wins

#15

Post by discreditable »

deepsun wrote: post #5
TallGuyShort wrote: post #4

>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…

What app is that? I've found that none of Play Store apps can record the other party, only my own voice.

I work around it by making calls with Google Hangouts on my PC and capturing the audio with OBS.

Re: Customer takes Bell to court and wins

#16

Post by LeifCarrotson »

wkearney99 wrote: post #12
TallGuyShort wrote: post #7

Earlier quoted context omitted.

Mine is called "Call Recorder - ACR" on Google Play. I've had that same problem before - the Android permissions relevant to this type of app have changed through various versions and on different phones - there's a different combination of settings you need depending on your device - they have a help page about it that I had to play around with before I got it to work again after an upgrade. edit: If you have a good…

Got a link to that particular app? Name games on the play store make it worth following a known-good link instead of just searching for text...

Here's the one I use:

https://play.google.com/store/apps/details?id=com.appstar.ca...

Not sure if it's the same as OP's, but it works for me!

That's the free version, good enough for most purposes and certainly for testing. But they have a paid version with some features that are nice for business use if you need that.

Re: Customer takes Bell to court and wins

#17

Post by TallGuyShort »

wkearney99 wrote: post #12
TallGuyShort wrote: post #7

Earlier quoted context omitted.

Mine is called "Call Recorder - ACR" on Google Play. I've had that same problem before - the Android permissions relevant to this type of app have changed through various versions and on different phones - there's a different combination of settings you need depending on your device - they have a help page about it that I had to play around with before I got it to work again after an upgrade. edit: If you have a good…

Got a link to that particular app? Name games on the play store make it worth following a known-good link instead of just searching for text...

This is what I currently use: https://play.google.com/store/apps/details?id=com.nll.acr.

Re: Customer takes Bell to court and wins

#18

Post by tacon »

After referring to the "verbal" contract for most of the article, it finally gets to the "oral" contract. All contracts are verbal; some are oral. Only a few contracts must be written, such as those under the "statute of frauds", e.g. real estate contracts.

Re: Customer takes Bell to court and wins

#19

Post by scrollaway »

TallGuyShort wrote: post #4

>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…

Many companies' CSRs are under strict instructions to hang up if they ever get so much as a hint that the conversation may be recorded.

I find it utterly disgusting. Online chats, emails etc will always be recorded, why are companies so scared of their phone support being recorded?

I hope at some point we get regulation requiring companies to share recorded phonecalls with their customers when they demand it. (I'm not entirely certain GDPR covers phone calls. Maybe someone knows)

Re: Customer takes Bell to court and wins

#20

Post by jordigh »

lechiffre10 wrote: post #2

All crooks. As a Canadian, it's a shame that so many choose to just accept circumstances regarding Telecoms and other companies. We get royally screwed and no one seems to care. I'm so glad I decided to cut my contract with my phone company two years ago.

> We get royally screwed

Well, only in Saskatchewan, I think. I'm not sure if there are other telecom crown corporations that can give you a regal treatment. I don't think Bell was ever a crown corp, but parts of it may have been before they bought them.

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