Customer takes Bell to court and wins
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Re: Customer takes Bell to court and wins
#2All crooks. As a Canadian, it's a shame that so many choose to just accept circumstances regarding Telecoms and other companies. We get royally screwed and no one seems to care. I'm so glad I decided to cut my contract with my phone company two years ago.
Re: Customer takes Bell to court and wins
#3I wonder (not really) how this would go down in the US.
Re: Customer takes Bell to court and wins
#4>> In a move that was pivotal to his legal case, he requested a transcript of the call
I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately fixed the problem when I offered to replay a previous phone call back to them. That app probably has the highest value-to-cost ratio of any app on my phone.
edit: I should add that depending on the state, you may be allowed to record simply by virtue of the fact that you are a party to the conversation. Some states do require consent from all parties and how this applies across state lines is poorly defined. That's why I like it when companies tell me they're recording - then I have a green light. Funnily, Verizon once called me, told me they were recording, and then hung up when I said I was too.
Re: Customer takes Bell to court and wins
#5>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…
What app is that? I've found that none of Play Store apps can record the other party, only my own voice.
Re: Customer takes Bell to court and wins
#6I wonder (not really) how this would go down in the US.
Could actually go pretty well, especially if picked up as a class action by a law firm expert in that area.
It is exactly the kind of systemic unfairness that the class actions are designed to handle -- too small individually to typically prosecute, but enormous in aggregate.
That said, legislation constraining class actions and terms requiring arbitration, etc. are setup as obstacles, and could be effective roadblocks. However since this was a deal before the contract with the fine print demanding arbitration, it might work (std IANAL caveat)
Re: Customer takes Bell to court and wins
#7>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…
What app is that? I've found that none of Play Store apps can record the other party, only my own voice.
Mine is called "Call Recorder - ACR" on Google Play. I've had that same problem before - the Android permissions relevant to this type of app have changed through various versions and on different phones - there's a different combination of settings you need depending on your device - they have a help page about it that I had to play around with before I got it to work again after an upgrade.
edit: If you have a good poker face it may not matter - I've had a company push back a little further but eventually cave before I actually sent them the MP3, but only once has anyone actually heard any of the recording before they changed their tune.
Re: Customer takes Bell to court and wins
#8It sounds like I’m this case the sales person said an incorrect price (either on accident or deliberate sales person scummy behavior), so this does seem completely reasonable and good? The alternative seems worse
Re: Customer takes Bell to court and wins
#9I wonder (not really) how this would go down in the US.
I’m curious about american jurisprudence in this area.
In the US I generally have good luck with “pushing back” on corporations after having made verbal agreements with customer service, but not always.
Re: Customer takes Bell to court and wins
#10>> In a move that was pivotal to his legal case, he requested a transcript of the call I take advantage of the fact that the companies who seem to be the most frustrating to deal with, are courteous enough to begin each phone call stating that "calls may be recorded." I have a call recording app on my phone and on at least 3 occasions I have had a company immediately escalate a phone call to a person who immediately…
A recording of the call, for those interested: