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iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

theguardian.com

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Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#11

Post by lucasverra »

astockwell wrote: post #4

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

it generally works when charging and turned off. 1) plug 2) turn off 3) wait.

Validation generally do not apply when turned off

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#12

Post by djrogers »

throwaway2048 wrote: post #3
0x0 wrote: post #2

Hard to know if this was done on purpose, or if the third party replacement parts are actually substandard/not-to-spec and therefore naturally not QA'd at Apple.... at least until a technical root cause is found?

the issue is apple refuses to provide third party repairs with parts, or even specifications for parts, so its a bit of a roundabout arguement that is tantamount to saying "only apple should repair them" to blame them as they have no alternative.

Completely untrue - if you go to Apple's own support site to schedule a repair, multiple 3rd party options are given, all of whom can acquire first-party parts from Apple.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#13

Post by jandrese »

axoltl wrote: post #8
astockwell wrote: post #4

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

Is this why some lightning cables seem to have one scorched pin on the connector? I have some that only work one way now.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#14

Post by grecy »

curiousgal wrote: post #10

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

Hmmmm.

Step 1: Buy new car

Step 2: Replace engine with something other than OEM.

Step 3: Complain when car's ECU does not run engine.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#15

Post by DINKDINK »

axoltl wrote: post #8
astockwell wrote: post #4

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

>(because why would they?)

Because a company understands their product in the field and cares about what effect a change might have. Now is that cost justified? arguably no.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#16

Post by astockwell »

jandrese wrote: post #13
axoltl wrote: post #8

Earlier quoted context omitted.

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

Is this why some lightning cables seem to have one scorched pin on the connector? I have some that only work one way now.

The irony is all of mine that have the scorched pin are Apple's...

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#17

Post by axoltl »

curiousgal wrote: post #10

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

You can do whatever you want to it! But would you expect an NVidia graphics card to work with AMD drivers? The controller isn't the one the drivers were written for, so it breaks. Not surprising.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#19

Post by throwaway2048 »

axoltl wrote: post #9
throwaway2048 wrote: post #3

Earlier quoted context omitted.

the issue is apple refuses to provide third party repairs with parts, or even specifications for parts, so its a bit of a roundabout arguement that is tantamount to saying "only apple should repair them" to blame them as they have no alternative.

That's not true. https://support.apple.com/en-lamr/aasp-program

This isnt the sale of parts to people that wish to buy them, its a very stringent certification program that very few are going to meet the requirements for, and requires you do things like

"Actively promote the Apple brand as part of their business along with AppleCare service and support products."

"Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products."

" Individuals or sole traders may not apply."

Imagine these kind of restrictions being placed on car repairshops before they were allowed to buy and use replacement parts from manufacterers, there would be a massive lawsuit.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#20

Post by axoltl »

DINKDINK wrote: post #15
axoltl wrote: post #8

Earlier quoted context omitted.

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

>(because why would they?) Because a company understands their product in the field and cares about what effect a change might have. Now is that cost justified? arguably no.

It'd be pretty hard for them to know though. They'd have to reverse engineer (the irony isn't lost on me) every variation of third party screen/touchscreen controller. What happens if some feature isn't available on a third party screen? Either they don't implement the feature at all or third party screens are now worse off and we'll have a headline "Apple cripples third party repairs!".
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