There's a shallow reason and a deep reason people like to read these stories about what it's like to be an Uber driver. The shallow reason is that these drivers usually have great stories about all of the strange, quirky people that come creeping out of the woodwork at night and put their real selves on display for the invisible taxi driver. The deep reason is that you like to see how bad these guys really have it, and then think to yourself "wow, I sure am glad that I don't have to do that for a living and work for that awful company that makes a lot of money employing/exploiting vets." A schadenfreude of sorts.
Anyways, I commend the author for sticking his neck out and writing about the problems he perceives. It has sparked a dialogue here, and seeded ideas in my mind, along with the many others that have read the article. You don't have to agree with his points, or even like the guy as a human being, but it's great that he's got us all thinking.