I work at Stripe, and I'm really very sorry about this. Mind emailing me at anurag@stripe.com with details?
Does the company have any plans to introduce a ticketing management system?
Obviously, no.
Stripe Is the New PayPal
291–300 of 329 posts
Re: Stripe Is the New PayPal
#292Update: After speaking with Stripe I have decided to end our dealings. Unfortunately the issue could not be resolved. We are looking at alternate providers.
When you are vague and refuse to elaborate, it can only lead us to think that your business isn't as squeaky clean as you make out.
Re: Stripe Is the New PayPal
#293Earlier quoted context omitted.
I want to live in the world where only 7 transaction can occur a second.
Nope. At least soon that won't be the case. (soon as in a few months maybe a year) Check out the lightning network: http://techcrunch.com/2015/06/13/down-the-blockchain-rabbit-... "In theory, this distributed micropayment network–the Lightning Network–could scale Bitcoin transactions up to “billions of transactions per day” across the planet, with minimal use of the blockchain and minimal fees (zero, for direct chann…
Lightning network is designed for settlements between off-chain transaction providers, it's not for peer-to-peer payments.
Re: Stripe Is the New PayPal
#294Earlier quoted context omitted.
I don't think thats true. I work at a startup that's recently raised our series B, and I use our customer service all the time. I always get excellent response times, and I'm treated just like every other user of our product. Our CEO spends a ton of time ensuring that operations and customer happiness are priorities. If it's a focus of the company, it's definitely possible.
Your CEO spending a LOT of time on just prioritizing support probably means that support is a hard problem that needs serious resources.
What are you saying exactly? I'll take the CEO, and the company, that takes support seriously over the one that doesn't. Support does need "serious resources" because it has long-term benefits to the company that too many companies think are not important and don't give it enough priority.
Good examples are John Legere (TMobile CEO). How often do you see the CEO of Verizon or ATT actually showing a human response to customers in public?
Re: Stripe Is the New PayPal
#295-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
Most Stripe orders I've done lately don't even ask for my name. Correct me if I'm wrong. It's only the CC number, CVV, and expiration. Maybe it's different if the total charge is higher?
Re: Stripe Is the New PayPal
#296Update: After speaking with Stripe I have decided to end our dealings. Unfortunately the issue could not be resolved. We are looking at alternate providers.
When you are vague and refuse to elaborate, it can only lead us to think that your business isn't as squeaky clean as you make out.
I believe you meant to say "it proves your business isn't as squeaky clean as you make out". With a response like that, clearly their business was operating in some kind of grey area. It's unfortunate that when this happens, the company (ex: Stripe) can't come back and disclose specific details about the scumbag making a stink on HackerNews over something that the company was perfectly in the right to shut down.
Unfortunately, a lot of businesses want to accept credit cards online with little to no effort in managing the risk. 1-2% doesn't sound like enough wiggle room, but if a company isn't using misleading marketing, is not defrauding users, has a product actually worth what they are charging, and offers instant support for refunds - then staying under 2% is not difficult. Too many businesses want the risk to be handled by external forces. If you want to accept money online, make sure your business is prepared to manage the risks. You can't just drop in the payment processing and wait for the money to roll in.
Re: Stripe Is the New PayPal
#297Earlier quoted context omitted.
Your CEO spending a LOT of time on just prioritizing support probably means that support is a hard problem that needs serious resources.
What are you saying exactly? I'll take the CEO, and the company, that takes support seriously over the one that doesn't. Support does need "serious resources" because it has long-term benefits to the company that too many companies think are not important and don't give it enough priority. Good examples are John Legere (TMobile CEO). How often do you see the CEO of Verizon or ATT actually showing a human response to…
The parent said that he didn't believe it was true that support was difficult. I was saying that if it's something his CEO is dedicating lots of time and resources into, it may actually be difficult!
Obviously a CEO a who values support is important, as obviously support is important.
Re: Stripe Is the New PayPal
#298Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
I think this is something that sets PayPal apart. Paypal just doesn't seem to care at all. Their customer service is appalling. That being said Patrick, you can't do this forever, the service & support ought to be well without the need of a call for attention. I think this is the 3rd or fourth one in the past 2 weeks. Is something going on at Stripe? Why are these all happening now?
As a developer, I've only had positive experiences with PayPal customer service. Prompt and helpful.
Re: Stripe Is the New PayPal
#299After using Stripe for our subscription service for over 1year with 100'000euro+ monthly transcation we got a 10day notice that they would shut us down. Also the mail was send late on friday before a long weekend, yeah! =) No warnings, no chance to appeal, no heads up and absolutly no possiblity to call them. Lost around half a million euros before we could get our customers exported to another payment processor. Tha…
Payment processing is hard and I don't know your exact situation but I'm a little surprised Stripe leaves itself so wide open to such complaints considering how much money it has raised and how deleterious such stories can be as they add up.
Re: Stripe Is the New PayPal
#300Earlier quoted context omitted.
off topic but can you link me the business/company you are involved in?
It was a SaaS subscription with mostly companies as customers. We didn't brake any ToS, Stripe refered to a high chargeback rate (1-2%) and that was it. Something about SaaS being high risk and getting close to 2% chargeback could loose Stripe their contracts with MC/VISA. In reality no fucking risk as we had a 100% refund policy, no questions asked, no time limit.
Apparently there was more chargeback risk than you are suggesting. If you are so customer friendly with your refund policy, you should do a bit more work upfront before refunds are necessary. That's all.