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We eventually gave up, as no one from Stripe answered with other than pre-written answers. I even tried pinging them on IRC, but they couldn't help with these matters.
They had no disputes, and Stripe provided no reason for the cancellation.
[deleted]
Earlier quoted context omitted.
We've run into this as well. It's absurd that a company of their size has no support ticketing system. There have been occasions when we've had to rely on personal relationships with staff at Stripe to simply get an email response to our account questions. Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.
It should be pointed out that traditional merchant gateway providers (larger, with more resources) are WORSE than stripe in this regard. Prior to stripe, we used cybersource. It was a support disaster, to say the least.
Have you tweeted to them?
The fact that this is a valid reply saddens me...
-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
It's up to the merchant / intermediary party to specify how much validation they want. Yes, you can choose that only card number & expiry have to be correct, or you can go the whole 9 yards and want name & address to be correct. This isn't a Stripe-specific case. Moneris, a card processor in Canada, has a bunch of fields that a merchant can check on/off if they want them to validate the details during payment. But yo…
After using Stripe for our subscription service for over 1year with 100'000euro+ monthly transcation we got a 10day notice that they would shut us down. Also the mail was send late on friday before a long weekend, yeah! =) No warnings, no chance to appeal, no heads up and absolutly no possiblity to call them. Lost around half a million euros before we could get our customers exported to another payment processor. Tha…
> We can terminate this agreement for any reason on two months’ notice and immediately in certain circumstances
Source: https://stripe.com/gb/terms
-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
It may be odd for a company of their size to skip validating name & address, but I don't think this is unusual. I've implemented several medium-to-large payment processing systems and the processors didn't care about name & address -- they just wanted the numbers on the card.
-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
With that said, about 3 months ago I was having problems reloading my Starbucks card with my credit card. The charges would go through on my credit card, the balance wasn't updating on my Starbucks card, and Starbucks system got stuck in a loop somewhere and kept taking money out off my card until I called my bank to get them to stop approving the charges altogether. Long story short, I called Starbucks and after about an hour the poor girl on the phone told me they had implemented increased fraud protections that compared the name on your Starbucks card to the name on your credit card. Because my credit card used my full name and my Starbucks card didn't the balance wasn't getting transferred over and was getting stuck in a loop somewhere. Not sure how they were doing the name verification or if they were just doing a simple compare in house, but needless to say was a little frustrating.
If every time a company popular on HN did something that one HN user found inexplicable we had a top-of-the-front-page story about it, the front page would be nothing but complaints. An "Ask HN" would make more sense, since that would (a) generate information instead of just broadcasting a complaint, and (b) reveal whether there was a trend behind it. I flagged this story, and hope other people will too.
It's almost like you're arguing against accountability and transparency. Should posts about HN companies not show up on HN, and instead be written about on a different website? Maybe BusinessInsider or Bloomberg? It's true that many will upvote it merely because an HN company was mentioned, but like the other response says, there are many "me too"s in this thread.