[deleted]
Stripe Is the New PayPal
11–20 of 329 posts
Re: Stripe Is the New PayPal
#12[deleted]
You are likely not a Stripe customer, because this is patently false. They forward all disputed charges to you and give you a window to provide evidence that the dispute is invalid.
Re: Stripe Is the New PayPal
#13[deleted]
Right, and then the credit card company sends that information to the merchant via the gateway (Stripe).
Re: Stripe Is the New PayPal
#14This is what happens when you replace business relationships with APIs. APIs should complement a business relationship, not replace it.
Re: Stripe Is the New PayPal
#15[deleted]
>I am only writing this post because Stripe are not responding to my emails.
Re: Stripe Is the New PayPal
#16Have you tried tweeting at them? https://twitter.com/stripe/ They're way more responsive over twitter than email.
Re: Stripe Is the New PayPal
#17> So how could it be true that the payments are unauthorised? Stolen cards, for instance, which may be more likely to happen in some industries than others. While I understand the need for ambiguity with respect to your business operations, this post is too vague to give any understanding as to why Stripe blocked your account.
The post talks about unauthorised charges. There is no way to validate the card prior to Stripe capturing payment, so they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that. The migration to Stripe that I handled a year or so ago had 5 or 6 stolen cards/people iterating card lists looking for working cards per day and never had a complaint from Stripe.
Once you have a card you can absolutely take arbitrary amounts of money from it, and this appears to be their suggestion. It could well be that they are using (purposely) vague wording that confuses people about their charging structure (in one off payments or subscriptions) which generates complaints to banks and then Stripe have to deal with it. Or it could be a big misunderstanding Stripe side and they have done nothing wrong. I have an opinion on which one I think is most likely.
Re: Stripe Is the New PayPal
#18[deleted]
Re: Stripe Is the New PayPal
#19Have you tweeted to them?
The fact that this is a valid reply saddens me...
Re: Stripe Is the New PayPal
#20Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…
We've run into this as well. It's absurd that a company of their size has no support ticketing system. There have been occasions when we've had to rely on personal relationships with staff at Stripe to simply get an email response to our account questions.
Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.