Anyone know if this uses Amazon-owned delivery trucks or a traditional package delivery company?
They use their own vans. edit: They basically leverage their amazon fresh / amazon now deliveries.
Not always. My same day stuff came with OnTrac.
Amazon launches same day delivery for Prime customers
121–130 of 253 posts
Re: Amazon launches same day delivery for Prime customers
#122Does anyone have insights/guesses into the reasons behind the cities where this has been rolled out? It doesn't seem to correlate with market size. Is it: - regulation - supply lines - weather - internal politics ??
[deleted]
Re: Amazon launches same day delivery for Prime customers
#123What kind of infrastructure does it take to be able to offer this kind of service in the chosen metropolitan areas? Do they have warehouses and delivery trucks located nearby that are ready to go at a moment's notice? In any case, this is super cool of Amazon, they are really stepping up their game.
It doesn't really have to be ready at a moment's notice. The time available is relatively short, but not absurdly so. The deal is order by noon, get it by 9PM, so that's (at least) nine hours to get it to you. Certainly the warehouse has to be close, but aside from that they should be able to follow the traditional model of packing orders as they go, sorting them into trucks after the cutoff time, generating routes, and having each truck deliver a full day's load in one trip.
Re: Amazon launches same day delivery for Prime customers
#124What kind of infrastructure does it take to be able to offer this kind of service in the chosen metropolitan areas? Do they have warehouses and delivery trucks located nearby that are ready to go at a moment's notice? In any case, this is super cool of Amazon, they are really stepping up their game.
They've been building out warehouses for a long time.
In the UK they have multiple local depots just to cover London alone, and their own delivery company (Amazon Logistics) as well as new deals both with a newspaper/magazine delivery business that will deliver packages to your local newsagent for pickup (~12h hour delivery times) as well as the Post Office.
Going to see those delivery times keep coming down.
In the UK they're facing increasing competition on delivery times from companies like Argos - a large retailer that operates a catalogue plus online coupled with retail presences that are basically warehouses with pickup desks. Argos bought a courier delivery company a while back, and now offers 2 hour delivery as a (relatively expensive) option for online purchases in many locations...
Re: Amazon launches same day delivery for Prime customers
#125Does anyone have insights/guesses into the reasons behind the cities where this has been rolled out? It doesn't seem to correlate with market size. Is it: - regulation - supply lines - weather - internal politics ??
What would make you say that? These are all large, urban places which are known to utilize Amazon. Indianapolis is the only city that's confusing to me, but they have a warehouse there, and it is located close enough to ship to other locations within the 1 day timeframe.
I believe Indy has a big regional distribution center, so not that surprising to me. I would have expected Nashville on the list, as we also have some big warehouses located here. Hopefully soon.
Re: Amazon launches same day delivery for Prime customers
#126Earlier quoted context omitted.
In the UK supermarket deliveries are well established. My family gets 2 or 3 Ocado deliveries a week (they have a Prime equivalent where you pay £11 a month to get free deliveries on orders over £40, within a one-hour time slot, usually available at about 24 hours' notice). Add that to Amazon, and I basically now only shop in shops when size/fit or feel are crucial — clothes, shoes, etc. And I really resent this — I'…
I love my Ocado deliveries, especially because they auto-populate the delivery based on our past orders + some light guidance (list of stuff to never add automatically + list of stuff to always add) and it's generally "close enough" that I often can't even be bothered to log in to check or modify the order... Like you, I really resent the clothes shopping as the last bastion... There are options there too, though, I…
M&S is pretty reliable for clothes shopping. They deliver next day and I don't find their fit changes within the same category.
Re: Amazon launches same day delivery for Prime customers
#127Earlier quoted context omitted.
Prime really doesn't have anything to do with 2-day delivery. They wouldn't be able to afford to ship everything by air for free. The advantage of Prime is really that you can have everything shipped for free without worrying about minimums. Well that and all the other perks, like streaming video, photos, etc. They now have warehouses located within 1 day ground shipping distance of everywhere in the continental US.…
Amazon heavily talks up the two-day shipping speed of Prime: http://www.amazon.com/gp/help/customer/display.html?nodeId=2... There's nothing in there about it being different if it's not close to you. The only exception to "two days" is the typical "it's business days, not actual days" exception, and an exception for stuff that can't be sent right away. If they are indeed behaving as you say then it's a flat-out lie.…
From the page you linked, the very first note. Click that link. Here it is:
http://smile.amazon.com/gp/help/customer/display.html?nodeId...
The first line is very important: "Items sold by Amazon.com that are marked on the product page and at checkout."
Emphasis mine. As an example, I ordered a Logitech Mouse. The item was listed as Prime. It was shown in stock. It showed a guaranteed delivery date within 2 days in the item page. I simply ordered and didn't pay attention to anything else.
It showed up a week later. When I called, it was pointed out to me that the "guaranteed delivery date" that matters is NOT on the item page. It's on the checkout page and those emails they send you after you order. They were correct, the email I got said a week later ... of course, I didn't pay attention, because most things come in 2 days and the item page did say it'll come within 2 days time before I ordered.
Is that false advertising? Sure. I forgive them.
I've also ordered Prime items that were listed in stock and had a guaranteed delivery date on the item page, but then mysteriously went out of stock later and simply weren't shipped at all.
I order a lot. Maybe 2-3 items every week. This has happened only a few times. With the breadth of their operations, these hiccups are understandable. I did manage to get a few 10 dollar credits once in a while, but sometimes they just refuse to own up to it and tell you to get lost.
Re: Amazon launches same day delivery for Prime customers
#128I've noticed that Amazon has totally changed my shopping habits from 3-5 years ago. Clothes and household expendable items are almost entirely purchased on Amazon (even if I just want to try on a pair of boots). Prime Subscription or Pantry takes care of most of the rest. I don't need to drive to Costco anymore or spend time walking around Wal-Mart. I look forward to the day when my Whole Foods order can be delivered…
The one thing I like about Costco, is the lack of choice and the Kirkland Signature Private Label. Kirkland Signature is on par, if not better, than their name brand counter parts.
Because they generally carry on SKU per category, the quality is generally very high.
Re: Amazon launches same day delivery for Prime customers
#129Earlier quoted context omitted.
No Chicago, Houston, Minneapolis, and Kansas City. Upper Midwest is conspicuously absent.
Fair point. Seems to be Amazon strategy though, after looking at their distribution center map: https://scmmsublogs.wordpress.com/scm-strategies/amazon-com-... Wouldn't be surprised to see Chicago added to the list of supported cities soon, but Houston, Minneapolis, and Kansas City are all pretty far from current/planned distribution centers.
There is a distribution center in Houston now: http://www.hkatexas.com/2014/06/amazon-fulfillment-houston-h...
Re: Amazon launches same day delivery for Prime customers
#130I've noticed that Amazon has totally changed my shopping habits from 3-5 years ago. Clothes and household expendable items are almost entirely purchased on Amazon (even if I just want to try on a pair of boots). Prime Subscription or Pantry takes care of most of the rest. I don't need to drive to Costco anymore or spend time walking around Wal-Mart. I look forward to the day when my Whole Foods order can be delivered…
In the UK supermarket deliveries are well established. My family gets 2 or 3 Ocado deliveries a week (they have a Prime equivalent where you pay £11 a month to get free deliveries on orders over £40, within a one-hour time slot, usually available at about 24 hours' notice). Add that to Amazon, and I basically now only shop in shops when size/fit or feel are crucial — clothes, shoes, etc. And I really resent this — I'…
The fitting problem in online retail is well known, and some companies have already worked on it:
for shoes: http://shoefitr.com/
For clothes : fits.me or "clothes horse" or others.
I wonder what prevents amazon from introducing such technologies at scale ?