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PayPal penalised for 'deceptive' practices

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Re: PayPal penalised for 'deceptive' practices

#171
post #129

Earlier quoted context omitted.

Have you ever tried TransferWise? With customers and family around the world, I'm thinking of switching to them to handle transfers instead of Paypal/Stripe. They seem to have the most honest fees around. Disclaimer: not affiliated with them. Just genuinely curious.

How does it work? I wanted to use them once, but it was the first time I heard about them and their site doesn't explain anything. If anything, it looks shady - "outsmart your bank, use us, we do it super cheap, promise!" but no explanation of how it actually works...

It works by them having $90m in VC funding from people like Richard Branson and Peter Thiel which they then use to subsidise the super cheap transfers with the aim of growing big.

Re: PayPal penalised for 'deceptive' practices

#172
post #145

Earlier quoted context omitted.

The real core business competence of a payment processor isn't handling or distributing money, it's dispute arbitration.

Yes, absolutely; and this is one of the things that Bitcoin advocacy ignores. It goes in the other direction: all transfers are final, legitimate or otherwise.

If you want, you can use third parties with chargeback support, or escrow with multisig. Bitcoin gives you the option to choose exactly what level of security you want.

Re: PayPal penalised for 'deceptive' practices

#173

Paypal has so many things wrong with their company. The majority of employees, even in the business support department, have absolutely no clue what is going on. They will give you an answer to a question, you will call back later, get a new agent, and then you'll get a completely different answer to the same question. Half the time the customer support is clearly just improvising, because the system is such a mess t…

O.K. I'm not a huge fan of PayPal. My biggest gripe is they just got big and stupid. (Holding funds for weeks until a customer gives positive feedback on ebay? I have had mixed results on customer service.)

That said, what product are you selling that you require a picture of the customer? I see this trend popping up and don't like it.

While I have had problems with PayPal practices-- PayPal employees who don't care, etc., when I have given PayPal a receipt from UPS, or Fedex that proves the package was delivered, I did not have a problem with a dispute. (I don't trust usps when I have a gut feeling a customer will file a dispute.)

So what are you selling? I would never ask a customer for a picture ID. Maybe it's just my generation(grew up in the 70's--80's, but I see this trend of mandatory photo ID popping up lately; and don't think it's the right road to go down. Map the IP--fine. Have a gut feeling the customer won't pay ask for cash(leave it up to the customer on delivery of the cash--wire transfer?). I would not ask for their ID, unless I strongly expected fraud.

If I have to give some company, besides a bank my picture; I don't shop there. Asking for anyone picture is beyond rude these days, along with any Photographer taking my picture without my consent. This whole people picture taking thing is done, because of the Internet, and image databases like Google, and have Bing have developed. I see stores putting up "Happy" employee pictures, and it is just rude, an invasion of privacy, and should be abolished? (I have a friend at Costco who is mortified the company wouldn't take down his picture of him doing his job. It was one of those customer appreciation pictures.) Oh yea, you don't need a Costco card to use the pharmacy.

I looked into buying stoptakingmypicture.whatever and the com is taken. I'm not sure I want to take on another cause; especially because most of you don't seem to care who snaps, asks, or posts your picture? I go on FB, and no one seems to care?

Yes--I understand the need for ID at DMV, Airport, and passports, etc.)

To any store, or company(Home Depot comes to mind) some of us are really tired of the proliferation of cameras, and don't go to your establishment like we used to.

(Plus--most identity thiefs I have run across(just one so far), sent me a perfect scan of her Drivers license without my asking. I didn't place the order, and never heard back. It is so easy to fake an ID these days. I would be suspicious if any customer sent their ID, even if I asked for it.)

Re: PayPal penalised for 'deceptive' practices

#174
People's lives have been seriously damaged because of this -- why no criminal charges??

This is no difference than being caught with $100MM bag of heist outside the bank and giving cops $1.5MM as a form of penalty.

What is also very interesting, is that, yes PayPal is probably one of the most hated tech company in the world, right after Comcast, which I don't believe offers anything outside US. Then why we glorify those like Musk that made its initial fortune off of PayPal sale?? I never heard pointing fingers at PayPal founder, but ultimately should't those in charge be accountable??

Re: PayPal penalised for 'deceptive' practices

#175

!@(*#& I was one of those tricked by this scheme which is 5,000% obviously deceptive. There is ZERO chance that Paypal folks were unaware that people would accidentally use the credit product. I wrote them a complaint and changed the default but never heard back. FUCK YOU Paypal, you MUGGED me and stole money from me. I am CERTAIN they end up getting more than $25m out of this scheme. This settlement just means they…

> have to share the profit with the UK Gov.

Actually not the UK govt. The fine was levied by the CFPB:

"The Consumer Financial Protection Bureau (CFPB) is an independent agency of the United States government responsible for consumer protection in the financial sector."

Re: PayPal penalised for 'deceptive' practices

#176

People's lives have been seriously damaged because of this -- why no criminal charges?? This is no difference than being caught with $100MM bag of heist outside the bank and giving cops $1.5MM as a form of penalty. What is also very interesting, is that, yes PayPal is probably one of the most hated tech company in the world, right after Comcast, which I don't believe offers anything outside US. Then why we glorify th…

Ebay acquired Paypal in 2002. If anyone's held accountable it should probably be them rather than Musk.

Re: PayPal penalised for 'deceptive' practices

#177
This has been a long time coming in my opinion, but $25m is nothing for Paypal. I have had my fair share of troubles over the years, but none worse than the time I got paid for doing some freelance work into my Paypal account, I ended up with a balance of around $8k and it took me 3 months to get it released. I went through their ID process, sent them stuff and would wait a week only to be told to send it again.

The problem with Paypal is they are too big to care. They've essentially become a bank, nobody knows what is going on, you get passed on from department to department when you need answers and they are always quick to freeze your Paypal balance when they want you to do something or want to insinuate you have done something wrong.

I would have slapped them with a $100m penalty, $25m is just too little to make any kind of impact or different to Paypal.

Re: PayPal penalised for 'deceptive' practices

#178
post #101

Earlier quoted context omitted.

I once did a chargeback against an eBay merchant who never delivered. PayPal was no help, and they strongly advised me against the chargeback. Ultimately, charge backs are part and parcel of receiving credit card payment, and as a consumer I am glad they exist.

The real core business competence of a payment processor isn't handling or distributing money, it's dispute arbitration.

for a marketplace like Ebay? yes! for a payment processor? I'd say no.

Re: PayPal penalised for 'deceptive' practices

#179

Right now, any other payment company could hold your money, kill your cat, fill your car with stinky waste, spoof rude emails to your friends and family, and finally blow raspberries at you, and it would still be heads and shoulders above the stinkfest of paypal.

I am paying my payment processor 10% - 15% of each transaction in processing and cross border fee, because, I am told: 1. They are small, and don't get good exchange rates 2. My location makes for a long money route, so I pay between 4% - 8% in cross border fee on every transaction The above fee doesn't even include the final transaction and conversion fee when I withdraw the USD balance to my home currency. From whe…

Transferwise when I just looked only charge 1% off interbank for USD to INR. Maybe use Stripe (2.9% + 30¢) for USD and then that?

Re: PayPal penalised for 'deceptive' practices

#180
post #131

Earlier quoted context omitted.

The claim I heard is (from the perspective of the complaint), that they "use your gmail account [with your nominal permission] and get the names of your contacts, to whom they then 'impersonate' you." (scare quotes because I don't view it this way.) i.e. your contacts will get a message "from you" as though you were asking them to do something. Even though you have not actually taken that action. Personally this is n…

> they use your password to log in to your gmail account and that is a federal crime. Why do they go unpunished? There sure are a lot of products and services I'd like to create if I knew laws were just suggestions. Every massive-growth startup seems to have some underlying "we did these five illegal things to get started" backstory. Almost every garbage social media company either directly tries that (password-proxy…

Apparently they ask for permission to log in which is not a crime. There is a class action suit going on saying they only ask for permission to do it once but then repeat it:

http://www.mediapost.com/publications/article/243419/linkedi...

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