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PayPal penalised for 'deceptive' practices

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41–50 of 225 posts

Re: PayPal penalised for 'deceptive' practices

#41
post #40

Wow, nothing but complaints about PayPal here. Interesting to keep in mind next time the Elon Musk hagiography starts up again...

Hey, he stopped having any influence on PayPal behavior years ago. Similar to how Apple decays into senescence when Jobs is not there running it.

Re: PayPal penalised for 'deceptive' practices

#42
post #18
post #13

Earlier quoted context omitted.

I gather that PayPal's secret to success is strong anti-fraud measures (and not caring about false positives), and one of them is freezing accounts that get a flood of money all at once. That also is a pattern you see in events and charities set up for a new disaster.

PayPal does not consider conferences a "false positive". Small events often fail: the speakers cancel, the venue falls through, not enough people buy tickets to cover costs... if you are using incoming ticket money today for things, you are essentially taking investments, not payments. PayPal's response to this is to hold most of the money until one day after the conference, as otherwise, when your conference fails,…

>though even if they were being bad that isn't an excuse to get angry at them--and reach out to their underwriting department to prove you are financially solvent in a way that doesn't rely on the success of the event, and preferably also provide evidence that your event will also work.)

Re: PayPal penalised for 'deceptive' practices

#43
post #21

Many years ago I tried to sell a World of Warcraft account via. Paypal. I got lots of buyers -- all of whom tried to pay with stolen paypal accounts. After they made a payment I would ask for a photo-copy of their ID, or to wait 3-days to make sure the payment went through properly (Paypal's normalized way of handling this was to mark the Payment as confirmed leaving the seller thinking everything was okay only to re…

Does PayPal even allow selling things like WoW accounts? Otherwise you don't really have a right to complain.

PayPal isn't a merchant platform -- it's a payment service so yes you can accept personal payments, it might not be covered by seller protection if that's what you mean. That's no excuse for terrible security policies though. I mean literally every buyer had a stolen account!

Re: PayPal penalised for 'deceptive' practices

#44
post #21

Many years ago I tried to sell a World of Warcraft account via. Paypal. I got lots of buyers -- all of whom tried to pay with stolen paypal accounts. After they made a payment I would ask for a photo-copy of their ID, or to wait 3-days to make sure the payment went through properly (Paypal's normalized way of handling this was to mark the Payment as confirmed leaving the seller thinking everything was okay only to re…

Does PayPal even allow selling things like WoW accounts? Otherwise you don't really have a right to complain.

In theory, they shouldn't. Its not allowed by Blizzard, and if memory serves, Blizzard considers it a breach of EULA and takes the account down as a whole. PayPal was supposed to be cracking down when this was rampant, because essentially its an illegal product.

Though really, paying for crap is different than selling it. More of an eBay domain problem than PayPal. Two totally different businesses.

Re: PayPal penalised for 'deceptive' practices

#45
post #22

Earlier quoted context omitted.

PayPal has some serious issues with regards to what you say, but I used it last summer to transfer money from USA to Europe for my daughter and the fee was a fraction of what the bank wanted. Banks can be pretty scummy in their own way.

I always compare with my normal bank when I'm forced to use paypal and so far they have always been slightly higher than the bank. I live in Sweden though.

My wife uses Nordea and they go out on a limb for her every time she needs something (and she lives in the US with me, so hardly can go into the bank for things).

Re: PayPal penalised for 'deceptive' practices

#46
post #18
post #13

Earlier quoted context omitted.

I gather that PayPal's secret to success is strong anti-fraud measures (and not caring about false positives), and one of them is freezing accounts that get a flood of money all at once. That also is a pattern you see in events and charities set up for a new disaster.

PayPal does not consider conferences a "false positive". Small events often fail: the speakers cancel, the venue falls through, not enough people buy tickets to cover costs... if you are using incoming ticket money today for things, you are essentially taking investments, not payments. PayPal's response to this is to hold most of the money until one day after the conference, as otherwise, when your conference fails,…

On the other hand, that's the normal way of running small events. There are a number of annual events that don't have a limited company organizing the thing and can't raise a 10k-100k float from those organising it; they have to operate in this manner.

You have however confirmed the value of having a "sweep paypal money into an unconnected bank account ASAP" operations rule.

I do wonder whether anyone's ever taken them to small claims court over an event like this and won, possibly by default.

(The original article is a straightforward violation of the Consumer Credit Act, I believe)

Re: PayPal penalised for 'deceptive' practices

#47
I've noticed and felt uneasy about their UX around Paypal credit. When checking out, the option is "Use Paypal Credit" or "Use Paypal Balance" -- in standard jargon, of having 'credit' or 'credits' at a payment site, to me those mean roughly the same thing. I've almost made the mistake a couple times, but caught myself. To others it surely could be deceptive, and probably did cause errors. Totally scammy.

It's really bad. I complained but got no response, and it's not a surprise. I'm glad that this (among other things) didn't fly.

Re: PayPal penalised for 'deceptive' practices

#48

Earlier quoted context omitted.

PayPal has some serious issues with regards to what you say, but I used it last summer to transfer money from USA to Europe for my daughter and the fee was a fraction of what the bank wanted. Banks can be pretty scummy in their own way.

Have you ever tried TransferWise? With customers and family around the world, I'm thinking of switching to them to handle transfers instead of Paypal/Stripe. They seem to have the most honest fees around. Disclaimer: not affiliated with them. Just genuinely curious.

Bump for TransferWise. They're a treat to work with!

Re: PayPal penalised for 'deceptive' practices

#49
post #7

Unrelated, but still a bit shady. They still try to trick me into using back account instead of credit card, even though I've set credit card as default... I know CC processing costs them more, but It's so annoying.

This is typical of them. To do my best to take a jab at them every time I can, when I am forced to pay with PayPal, I specifically select my AMEX to pay because it has the highest transaction fees for them.

> I specifically select my AMEX to pay because it has the highest transaction fees for them.

I thought I was the only one.

Re: PayPal penalised for 'deceptive' practices

#50
!@(*#& I was one of those tricked by this scheme which is 5,000% obviously deceptive. There is ZERO chance that Paypal folks were unaware that people would accidentally use the credit product.

I wrote them a complaint and changed the default but never heard back. FUCK YOU Paypal, you MUGGED me and stole money from me.

I am CERTAIN they end up getting more than $25m out of this scheme. This settlement just means they have to share the profit with the UK Gov.

We need a class action suit in the U.S. demanding they return the late fees they criminally charged people like me.

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