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Zenefits: you are growing too fast! Scale up your customer service and improve your customer satisfaction rates before making big customer acquisition pushes, else you risk disappointing your existing customers. (Anecdote: I am a disappointed existing customer)
PandoDaily in 2013:
"While I don’t have my Tarot cards handy, I don’t think there’s a big winner in this bunch either."
http://pando.com/2013/03/26/y-combinator-demo-day-2013-still...
Startups are a function of markets and execution. Pick a big market and execute well and you're golden. It's difficult beforehand when a company is larval to tell who's picked the right market unless you're able to really think through it.
Zenefits: you are growing too fast! Scale up your customer service and improve your customer satisfaction rates before making big customer acquisition pushes, else you risk disappointing your existing customers. (Anecdote: I am a disappointed existing customer)
This is particularly relevant in your case (an installation error on Aetna's end). One of the biggest problems with health insurance for companies even if Zenefits is 100% correct. These errors aren't unique to Zenefits -- any broker or other company doing this stuff would have them -- and we spend a lot of time following up with carriers to verify, etc....
Here's the important thing -- our growth means we can make insurance companies build APIs for us, some of which are live right now, and many more of which will be live in the coming months. Only with this full electronic integration can these processing errors go away, for us and for everyone else. APIs == zero errors. Existing paper / pdf method can never fully eliminate errors b/c we (zenefits) don't control the guy on Aetna's end who is keying information into their system.
One of my favorite displays of how little the tech press gets it is this stark contrast. (I think Garry Tan is the one who pointed to me it originally but I don't have that reference right now.) PandoDaily in 2013: "While I don’t have my Tarot cards handy, I don’t think there’s a big winner in this bunch either." http://pando.com/2013/03/26/y-combinator-demo-day-2013-still... Startups are a function of markets and ex…
Zenefits: you are growing too fast! Scale up your customer service and improve your customer satisfaction rates before making big customer acquisition pushes, else you risk disappointing your existing customers. (Anecdote: I am a disappointed existing customer)
Our view of this is that growth is not inconsistent with improving the service - and, actually, quite the opposite, our growth is what gives us the ability to solve a lot of the challenges in this industry. This is particularly relevant in your case (an installation error on Aetna's end). One of the biggest problems with health insurance for companies even if Zenefits is 100% correct . These errors aren't unique to Z…
Earlier quoted context omitted.
This is also true of a PEO (e.g. Trinet). Yes, Zenefits has a gorgeous interface which feels much more modern and sleek than something like Trinet. The trade-off is that the healthcare benefits are inferior for a small company - because unlike a PEO, Zenefits is NOT pooling together tens of thousands of young, healthy employees across many companies and getting a good deal from insurance companies. Yes, as an employe…
I would argue that this is actually the fundamental innovation here - shifting of the cost from the employer to the employee. With Trinet, you get negotiated rates that are pretty fantastic - but all the employee sees is an outdated interface, and all the employer sees is the monthly overhead cost per employee draining their bank account. With Zenefits, the employee doesn't see that their health care actually costs m…
Zenefits: you are growing too fast! Scale up your customer service and improve your customer satisfaction rates before making big customer acquisition pushes, else you risk disappointing your existing customers. (Anecdote: I am a disappointed existing customer)
Our view of this is that growth is not inconsistent with improving the service - and, actually, quite the opposite, our growth is what gives us the ability to solve a lot of the challenges in this industry. This is particularly relevant in your case (an installation error on Aetna's end). One of the biggest problems with health insurance for companies even if Zenefits is 100% correct . These errors aren't unique to Z…
One of my favorite displays of how little the tech press gets it is this stark contrast. (I think Garry Tan is the one who pointed to me it originally but I don't have that reference right now.) PandoDaily in 2013: "While I don’t have my Tarot cards handy, I don’t think there’s a big winner in this bunch either." http://pando.com/2013/03/26/y-combinator-demo-day-2013-still... Startups are a function of markets and ex…
Earlier quoted context omitted.
I think it's permanent. pg defended it here: https://news.ycombinator.com/item?id=6060954&utm_source=dlvr... (I'm not a moderator here, though I was in another high-profile site) In particular, jbob2000 made several low-quality or sarcastic comments, not very in line with what HN wants. The one that probably triggered the hellban: https://news.ycombinator.com/item?id=9382992 was a sarcastic: "Oh no! Giving something…
Ah thanks for the clarification. Today I learned.