Ops School – Comprehensive Program to Become an Operations Engineer

I've been a a sysadmin for about 20 years. I currently work on a large system with about a million paying customers. I think I'm competent technically. Troubleshooting broken stuff is something I gravitate to and I've put a lot of effort into learning and developing processes for doing it effectively.

However, being able to "remain calm in the face of disaster" is something I struggle with to this day. I think I have gotten quite good at hiding it from my peers, but it's the one thing that sometimes makes me question my choice of career.

What follows the quote above is also very good advice.

Different people will adapt to handling crisis situations in different ways. Some will adopt the detached, analytical calm of a surgeon. Others will take a few deep breaths to calm themselves before digging in to analyze the problem. The ability to stay calm in the face of disaster is more important than the method by which calm is achieved. It will take practice to reach the point of reacting to a disaster calmly.

Great job and very interesting for us. I'm the founder of https://cloudacademy.com and we are working to open for free part of our content specifically on Amazon Web Services. Agree on having an e-book.