Live data from Hacker News

I Quit: What really goes on at Apple

roadlesstravelled.me

21–30 of 566 posts

Re: I Quit: What really goes on at Apple

#21
post #2

That's a lot of words to say Apple is a corporation and acts like many others. I guess the author expected it to be like an iPod commercial when he started.

This is not typical behavior for a corporation. I work for one, and believe me, nobody would be calling me during my wedding or giving me work to do in the hospital. If this is true, then Apple has an exceptionally poor work culture.

Re: I Quit: What really goes on at Apple

#22
post #2

That's a lot of words to say Apple is a corporation and acts like many others. I guess the author expected it to be like an iPod commercial when he started.

> That's a lot of words to say Apple is a corporation and acts like many others.

What you are actually saying is "shut up and take it." Not the best comment in response to someone voicing their concerns regarding workplace conditions.

It is, however, the standard response by those who want to silence dissent.

Re: I Quit: What really goes on at Apple

#23
post #9

Would like to know which division the departing employee worked in, and how long he stuck it out. I personally liken companies to a large conglomeration of small organizations - your management chain really matters. Which is why when a respected manager leaves, sometimes his/her team leaves with them (HR flight risk). I know someone who worked (works?) at Apple - she moved from a difficult arguably acidic environment…

> Finally now, for the first time in two years, I feel light, creative and inspired.

Re: I Quit: What really goes on at Apple

#24
But... the author worked in customer support, managing agents. Customer support in any company is like this: it's full of bobblehead managers who make work to justify their own jobs. It's a cost center, and cost centers are where you put executives who are capable, but not exceptional. This is why OP has stories about how firing people was considered heroic -- when you work in a cost center, the only thing the business cares about is getting the same results for less money.

Cost centers also tend to have very toxic work environments as a result: people are constantly reminded that the business can and will go on without them. Hence the epidemic of throwing people under the bus, trying to "catch" coworkers in a screw-up, etc. You don't have to be the fastest zebra, just faster than the slowest one.

Re: I Quit: What really goes on at Apple

#25
post #7

Another perfect data point to add to Michael O`Church`s excellent series on the politics and psychology of the modern corporation. For you starry eyed youngsters, just remember that this is Apple, the world`s most profitable company. It only gets worse as you go down the list. Work for yourself. Consulting, the trades and any type of work you can do independently is far superior to dealing with wannabe Machiavellians…

For you starry eyed youngsters, just remember that this is Apple, the world`s most profitable company. It only gets worse as you go down the list.

I wouldn't go that far. I mean, quite a large number of organizations are dysfunctional, but the mean-spiritedness and overt psychopathy described by the OP is fairly rare, even in Corporate America.

From his description I'd guess that Apple is worse than 95% of places where people work, between the 16-hour days and the bizarre status games.

Re: I Quit: What really goes on at Apple

#27
post #9

Would like to know which division the departing employee worked in, and how long he stuck it out. I personally liken companies to a large conglomeration of small organizations - your management chain really matters. Which is why when a respected manager leaves, sometimes his/her team leaves with them (HR flight risk). I know someone who worked (works?) at Apple - she moved from a difficult arguably acidic environment…

According to his LinkedIn profile[1], he was responsible for:

Managing Quality Customer Experience Programs for AppleCare's technical support contact centres across APAC; including vendor and internal teams in Australia, New Zealand, thePhilippines and the USA. Vendor management and quality initiative planning and execution to ensure Apples technical support contact centres maintain the highest level of customer satisfaction & consistently deliver an exceptional standard of customer experience by measuring & analysing performance in-line with regional and global standards of excellence and technical aptitude.

He was there for 19 months.

1: https://www.linkedin.com/in/bencfarrell

Re: I Quit: What really goes on at Apple

#28

Earlier quoted context omitted.

Not true. Not all corporations are evil dystopian cults playing mind games and wasting everyone's time. It takes tremendous cash to fuel that kind of dysfunction. Most corporations cant afford to go off the rails to that degree.

Did someone say "ALL" corporations are evil dystopian cults? Someone said "many" though. Do you realize what is the difference between All and Many?

many implies OP's experience would be commonplace, and it most certainly isn't.

Re: I Quit: What really goes on at Apple

#29
post #2

That's a lot of words to say Apple is a corporation and acts like many others. I guess the author expected it to be like an iPod commercial when he started.

False. I've worked (briefly) in two large corporations, neither of which demonstrated this behavior. And, having talked to friends who work in larger companies...this is nowhere are common as you make it out to be.

Re: I Quit: What really goes on at Apple

#30
I wonder how many people the author has really interacted with? Even if it was 100 individuals (which is probably unlikely) that's still 5000 employees?) of the total organization. Basically a rounding error.

It's very hard to make conclusions for the whole company from such a small sample. That borders discrimination/racism thinking. Not in any way trying to say that he had a pleasant experience or that his management was solid. Probably wasn't. Just hard to make conclusions for a big group from such a small sample.

Post reply on HN