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I Will File Bugs for You (2014)

owlfolio.org

11–20 of 46 posts

Re: I Will File Bugs for You (2014)

#12
Interesting idea, letting someone more familiar with the project make a bug report. It's almost like crowdsourcing tech support.

I wrote about how open source project bug trackers aren't as inviting as they might be a few months ago: https://www.benburwell.com/posts/open-bug-tracking-empowers-....

Re: I Will File Bugs for You (2014)

#13
post #7

nice. however a more scalable approach would be a metabug site where people could post "it doesn't work" freeform text, and volunteers could accept a bug and resolve it when they had refiled it with the correct project.

uh, I think they made that, and called it StackOverflow

Re: I Will File Bugs for You (2014)

#15

Interesting idea, letting someone more familiar with the project make a bug report. It's almost like crowdsourcing tech support. I wrote about how open source project bug trackers aren't as inviting as they might be a few months ago: https://www.benburwell.com/posts/open-bug-tracking-empowers-... .

I agree that JIRA is probably not what you want as your user-facing bug tracker, but Bugzilla seems significantly less complicated, and the github issue tracker is easier still (though I think it is over-simplified for a user-facing bug tracker).

Someone above mentioned wanting free form bug trackers, but this runs into the problem of bad bug reports. You want bug reports that you can reproduce, or at least some artifacts such as crash dumps or stack traces that give you something to analyze. Short of that you're left guessing about what the problem is. Hence, bug trackers tend to ask people for more information up front so that there is less back and forth.

Re: I Will File Bugs for You (2014)

#18
post #9
post #3

He's not only filing the bug, but also attempting to reproduce it. In the vein of doing things that don't scale, this idea is a clear winner. It does seem like a valuable service: The project would get a verified/reproduced bug report from a known entity, and the reporter would get their issue addressed just by sending an email. Under/over on how long before he can't offer this for free?

It was first posted on `14 August 2014`. So my guess is no one has really taken him up on the offer.

Well, it's getting a lot of attention now.

Re: I Will File Bugs for You (2014)

#20
I like this. Less so for his actual offer, but more because he is calling attention to how hard it is to do this for people who don't want to deal with a "bug tracking system... optimized for people who spend all day every day working with it".

It would be nice if there was a single, easy to use site for mere mortals to enter bug reports (and others can comment on them, vote on them, process them, etc).....one sort of like Github or StackOverflow, where we all sort of agree to use that site.

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