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Fear of Apple

elischiff.com

101–110 of 276 posts

Re: Fear of Apple

#101

Earlier quoted context omitted.

My point is that it seems entirely probable that there is no fix. What exactly are you suggesting that Apple could do to level the playing field any more?

Not me in particular, but there have been many suggestions: * Allow competing stores (like Android) * Allow customers to install raw packages (like Android) * Improve their search engine to "not be completely useless" * Fairer algorithm for featured apps Etc. This is not my list, it's just some of the common suggestions I hear for improving the App Store.

* That assumes other stores are better. They are not.

* That would basically open the door to insanely easy piracy. Like on Android.

* A fairly nebulous and meaningful requirement

* I don't think it is an algorithm.

Re: Fear of Apple

#102

Whoa, whoa, whoa. I was following quite closely when Marco Arment's article was published and the storm erupted around it. Marco's comments have totally been taken out of context here: the reason he regretted publishing the article was not out of fear of Apple primarily but because many publications took it and used it to justify the "Apple is doomed" narrative which Marco personally doesn't agree with. He was quite…

I'm just going to note that the people most frequently mentioning the "Apple is Doomed" narrative are Apple apologists themselves. I discussed this in the previous article: http://www.elischiff.com/blog/2015/3/17/critical-sharks-part... Yes the media distorts things. But that does not mean that it is invalid to say 'this wouldn't have happened under Steve.' Jobs had clear differences from the new leadership. Further,…

[deleted]

Re: Fear of Apple

#103
post #56

This article summarizes the epitome of my experience as an Apple developer. I'm 17 years old and a developer on the app store. The App Store feels opaque and like a black box where I submit builds with little to no feedback or control. I get paid when Apple decides, and could be eradicated from the App Store at a moment's notice. I realized early on that being featured by Apple was unlikely, and have adopted a sustai…

Your experience is the price of admission to gain access to a global audience. The low barrier to entry is why you're fighting for pennies.

Twenty years ago when I was in high school, I worked at CompUSA. They sold a lot of software in their day... in my region of the country, 40% of software sold passed through our store's door. To sell software at CompUSA or similar retailers, you needed to interface with a publisher, who would then try to sell your software to a buyer at the store. Then you'd need to print collateral, get an attractive box, duplicate physical media in quantities sufficient to stock 500 stores. At your expense.

And for all that, you'd be a box on a bottom shelf somewhere.

If you wanted to actually sell software, you'd need to pay for premium placement on an endcap or display. I recall one vendor who paid over $2M for premium endcaps at each store for a handwriting recognition app.

When customers were dissatisfied, or returned your software that wasn't supposed to be returnable, the store would withhold payment for your software (which was running 60-90 days late in most cases) and mail you back the resealed box at your expense, which may have contained a rock instead of your software.

Fast forward to 2015, and you're paying $99 to sell software for $15 that nets you $10, which is paid promptly every month. Apple treats you like cattle, because you are in effect a cow to them... there are thousands of people like you!

Re: Fear of Apple

#104

Earlier quoted context omitted.

My point is that it seems entirely probable that there is no fix. What exactly are you suggesting that Apple could do to level the playing field any more?

There are a lot of ideas out there (and in the article) Apple could implement. Here's a few I remember off the top of my head: * Improve App Store search results * Remove the top lists and blunt the 'rich getting richer' effect the lists amplify * Put their share of App sales on sliding scale, so you only start giving Apple the full 30% after you've reached $X in sales

* Improve how? Isn't that the whole discussion?

* That will just amplify the effect of featured apps and then you lose all meaningful organic app discovery and a large chunk of the meritocracy of the store.

* Great but that will probably not make a huge difference.

Re: Fear of Apple

#105

Earlier quoted context omitted.

(For what it's worth I've upvoted your post - not sure why it's been down-voted so much. You definitely made me think and check myself, however having considered, I still feel there's a lot of bad reporting out there. I don't think it's a tribal thing. You made good points though.) Whilst I don't feel like digging through Twitter for links to poor reporting regarding Marco's article, it doesn't take long at all to fi…

"it doesn't take long at all to find some examples of recent poor Apple reporting" That has absolutely nothing to do with what I asked. Apple is an enormous company. They have enormous influence, and their products are used by the majority of Americans, if not world citizens. Is it really notable that there are negative stories? Is it not exactly that sort of tribal mentality that makes one react to such banal noise?…

The problem is that the poor reporting does have an effect. Such as my partner's sister deciding not to get an Apple Watch because it needs to be charged multiple times a day. Or my parents refusing to use Apple Pay because their details can apparently be stolen. Or people disabling Touch ID because it can be broken into. Or people disabling iCloud backups because of some privacy article they read (and then losing all of their photos of their children). Or, frankly, people staying on a crappy Windows laptop because they read something about Apple's software quality declining.

I don't care about Apple's bank balance or stock price. But as someone who loves tech, and thinks that tech can improve people's day-to-day lives, I want my family and friends to make informed decisions about which tech to buy and whether it'll help them. Not worrying that their Apple Watch will give them cancer.

Re: Fear of Apple

#106
I've learned to adopt the following attitude concerning software and hardware: Use a device for things that the company making the device cares seriously about.

My iPhone was absolutely fantastic at music playback. Apple takes a great deal of pride in its relationship to the music community and it shows. Bluetooth happens instantly. Songs sound great.

When I switched to a Nexus 5 last year, the difference in software quality was immediate and jarring. I can't put my car in reverse any more until my music starts playing because I don't know whether it actually will. Sometimes getting it going requires a simple hitting of play on the player. Sometimes I have to go into the settings menu, force a shutdown of Google Play Services, turn off the Bluetooth, turn it back on, then finally re-select Bluetooth playback in my car so it'll re-connect. Occasionally the Music app will incompletely break, the only fix I've found is rebooting the phone.

Even the music sounds off. For the first few seconds, I get this weird wobble in the pitch. It crackles and stutters.

Software is hard. Managing software development even harder. You have to focus your limited resources somewhere, if you don't, you get Google software, which is OK when you look at it in aggregate, but horrible if you're looking for a refined experience in something important. The music player wasn't given priority over other stuff, and the resource management isn't great, so the Music app sucks. I'd go so far as to call it dogshit, Google oughta be ashamed of themselves.

Apple is opinionated, and its opinions tend to be pretty good. A device streamlined around a few critical functions that are in use all the time is all I really need. I make calls, I listen to music, I read books. That's all I really need from my phone. The App store is similarly opinionated. You need to have a certain kind of business and buy into Apple's philosophy if you really want to do well with it. The more I used my iPhone when I had it, the more I started to understand the issues Apple faces when providing a mobile platform and why that philosophy and opinionated-ness exists.

I'm really glad Apple has found a way to ignore the noise from developers that don't understand those challenges. Apple is a design company, they focus all their resources around providing a consistent, gorgeous, and useful experience, that has to come at the expense of the hacker mentality that exists in software developers. The ones that do well understand Apple's design mentality, and Apple helps them out by featuring their products.

Re: Fear of Apple

#107

While I agree with the basic thrust of the article (Apple is not your friend, is often vindictive in response to criticism and could do more to help developers), I always feel when reading App Store articles that there's quite an odd underlying assumption, namely that Apple somehow owes all developers a living and has it within its power to achieve this if only it wanted. Please correct me if my history is wrong but…

I agree, at least in this article, it is distracting how many times the author implies that bad economics inherently incriminate Apple, and that developers should not have to worry about marketing, being profitable while keeping prices low, or the other concerns that routinely accompany running a business. It would be a better article if it acknowledged the role of the developer and tried to draw a sharper line between cultural and economic forces and where Apple is involved, or should be more involved.

Also, bloggers prefacing criticism with, "I love Apple, but..." is human nature, and not necessarily evidence of a conspiracy. Plenty of people criticized iOS 7's design -- the articles went on for days. There are some good points in the article, but the overarching narrative is pretty thin.

Re: Fear of Apple

#108
post #56

This article summarizes the epitome of my experience as an Apple developer. I'm 17 years old and a developer on the app store. The App Store feels opaque and like a black box where I submit builds with little to no feedback or control. I get paid when Apple decides, and could be eradicated from the App Store at a moment's notice. I realized early on that being featured by Apple was unlikely, and have adopted a sustai…

Nobody's really disputing that the App Store needs revision in a number of areas (discovery, refunds, trials, etc) It's a hard problem because curation is a hard problem. It is not unique to the app store - take a look at android's store or frankly, any online store that offers a wide array of products - curation is hard. I'm sure they're working on it. A time of fewer but higher quality apps may be coming - but then…

>The real complaint I hear most often is simply 'I thought I was going to make an app, publish it and make money! I haven't made money. I think the app store it broken'

Where have you heard that most often?

Re: Fear of Apple

#109
post #79

Earlier quoted context omitted.

If I bought a Sony tv at bestbuy - I will request a refund from bestbuy not Sony.

The point is that if BestBuy refuses to make it right for you, a manufacturer who cares about customer service and their brand may step in and give you a refund/replacement even though they're not obliged to. Which is what OP is doing instead of saying "not my problem, deal with Apple" to his customers.

No. Nobody will give you a refund. A replacement maybe, never ever a refund for the price you paid on the shop.

Re: Fear of Apple

#110
post #46
post #17

This was a much better article than I was anticipating. (A lot of Apple criticism is either shallow or vitriolic, I guess a side effect of inspiring so much fervor on either end of the spectrum.) My new favorite anecdote of Apple's deficiencies in the services side of things is how the App Store and iTunes Connect was just down for at least half a day a couple weeks back, with no visibility except a press release: ht…

>Still, it makes sense that Apple would continue to deprioritize developer relations (either implicitly or explicitly.) Yes. I think it also makes sense to remind ourselves of how Apple and Microsoft started in the 1970s. They have very different origin stories. When Bill Gates and Paul Allen were burning the midnight oil for their first successful Microsoft product, it was a BASIC interpreter for the Altair computer…

Are you sure of your history? The Apple I was just an assembled logic board, you had to provide the power supply, monitor, keyboard, case, et. Hardly a consumer aimed product. It was mainly meant for the computer hobbyist. Steve Wozniak wrote his own version of BASIC and it was fairly innovative for the time as I remember. Apple may have gone the direction you mention but it did not start off that way. Your argument might work for the original Mac but there was still quite a bit of good third party software for it, not sure of the quality of or existence of developer tools. I never went beyond hypercard in those days...
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