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Fear of Apple

elischiff.com

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Re: Fear of Apple

#71

Post by fiblye »

usaphp wrote: post #69
firloop wrote: post #56

This article summarizes the epitome of my experience as an Apple developer. I'm 17 years old and a developer on the app store. The App Store feels opaque and like a black box where I submit builds with little to no feedback or control. I get paid when Apple decides, and could be eradicated from the App Store at a moment's notice. I realized early on that being featured by Apple was unlikely, and have adopted a sustai…

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

When a user's disappointed with a product, they blame the creator of the product, not Apple. Not offering up good customer service would only tarnish his reputation. People will keep paying Apple no matter what, so they really don't care. People won't keep paying an unknown developer with 2 star ratings.

Re: Fear of Apple

#72

Post by higherpurpose »

sschueller wrote: post #4

There are a few who have been banned[1] from Apple events etc. because of a negative review of something Apple made. [1] http://www.computerbild.de/artikel/cb-News-Handy-Apple-boyco...

This was also a good and long article about how Apple pressures the press into being favorable to them in reviews:

http://9to5mac.com/2014/08/29/seeing-through-the-illusion-un...

Re: Fear of Apple

#73

Post by bduerst »

usaphp wrote: post #69
firloop wrote: post #56

This article summarizes the epitome of my experience as an Apple developer. I'm 17 years old and a developer on the app store. The App Store feels opaque and like a black box where I submit builds with little to no feedback or control. I get paid when Apple decides, and could be eradicated from the App Store at a moment's notice. I realized early on that being featured by Apple was unlikely, and have adopted a sustai…

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

That's the point?

Customer service is lacking this basic functionality, so this developer is providing it on the side at an increased cost.

Re: Fear of Apple

#74

Post by JimmaDaRustla »

akfanta wrote: post #65
JimmaDaRustla wrote: post #40

I got banned from theverge.com for suggesting that celebrities' Apple ID passwords may have been cracked by a brute force vulnerability with iCloud. Permanent ban, no explanation, no e-mail. The fishiest part, someone (not verge staff) replied to my comment saying "enjoy your ban". I've been weirded out by the power and bias of Apple employees and/or fans ever since.

I don't know. Are you sure you didn't violate any other rules? The Verge might be close to Apple, but I doubt you'd get banned just because of that.

I am/was a bit opinionated, but within reason. I never made threats or claimed anything I said was fact.

It seemed like there were a team of people who were on news sites denying comments like mine, probably just your average tech site commenters though. Some people were adamant that brute forcing (algorithms and dictionaries) would not be possibly and would take 20+ years to crack one password.

The real interesting thing to me was how it was permanent ban without warning and without ability to be appealed.

Re: Fear of Apple

#75

Post by matheweis »

serve_yay wrote: post #30
smackfu wrote: post #15

This is the same Apple who has a published document saying: "If your App is rejected, we have a Review Board that you can appeal to. If you run to the press and trash us, it never helps." https://developer.apple.com/app-store/review/guidelines/ When this company controls your livelihood, you are wise to take a very broad view of what "trash us" means.

It's worse than that - sometimes "trashing them" (i.e., writing a dryly-worded blog post simply stating events that transpired with no hint of anger) is the only thing that helps.

I did have success once with sending an e-mail to tcook@apple.com. I have read that like Steve, he does read many of those external e-mails.

This was when the App Store review times had climbed to 28+ days. I never did get a response, but shortly thereafter they started going down, and within a few weeks were down to the 3-7 day range. I don't think they've gone significantly over 7 days since.

Re: Fear of Apple

#76

Post by nakovet »

usaphp wrote: post #69
firloop wrote: post #56

This article summarizes the epitome of my experience as an Apple developer. I'm 17 years old and a developer on the app store. The App Store feels opaque and like a black box where I submit builds with little to no feedback or control. I get paid when Apple decides, and could be eradicated from the App Store at a moment's notice. I realized early on that being featured by Apple was unlikely, and have adopted a sustai…

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

Yes and no. For example, you buy some Sony stuff from Bestbuy, you run into a problem, yes you try to contact Bestbuy first, but they fail to you: "Well you must contact Sony now because yada yada...", you may even think "Alright, that's fair..., it's not their fault" and if Sony doesn't provide customer service nor support, I bet you, you will never buy something from the brand again, but you may buy again from the store.

It may not seem right, but a very common customer behaviour.

Re: Fear of Apple

#77

Post by shimfish »

nothrabannosir wrote: post #66
shimfish wrote: post #24

While I agree with the basic thrust of the article (Apple is not your friend, is often vindictive in response to criticism and could do more to help developers), I always feel when reading App Store articles that there's quite an odd underlying assumption, namely that Apple somehow owes all developers a living and has it within its power to achieve this if only it wanted. Please correct me if my history is wrong but…

I don't think there is (always) this assumption. For example, the author in this article tries to focus on the objective issues with the App Store, rather than who owes whom what. Perhaps not perfectly, but, afai can see, he tries. Sure, Apple being the gatekeeper, it's easy to take criticism of the App Store as criticism of Apple. It's also easy to slip into criticizing Apple while criticizing the App Store. Fundame…

My point is that it seems entirely probable that there is no fix. What exactly are you suggesting that Apple could do to level the playing field any more?

Re: Fear of Apple

#78

Post by JimmaDaRustla »

dublinben wrote: post #67
JimmaDaRustla wrote: post #40

I got banned from theverge.com for suggesting that celebrities' Apple ID passwords may have been cracked by a brute force vulnerability with iCloud. Permanent ban, no explanation, no e-mail. The fishiest part, someone (not verge staff) replied to my comment saying "enjoy your ban". I've been weirded out by the power and bias of Apple employees and/or fans ever since.

Do you know of any technology news sites that aren't as obviously partisan and pro-Apple? It's pretty clear from the volume and depth of Apple coverage that most sites are dominated by Apple fans among their staff and leadership.

True. But it feels like a chapter out of 1984 when people can't make ambiguous opinions without someone knocking at your door to correct you and deny you your speech.

Re: Fear of Apple

#79

Post by usaphp »

nakovet wrote: post #76
usaphp wrote: post #69

Earlier quoted context omitted.

Those who purchase your apps are paying to Apple, why would YOU send them a refund? If they want a refund they have to figure that out with a marketplace not a seller.

Yes and no. For example, you buy some Sony stuff from Bestbuy, you run into a problem, yes you try to contact Bestbuy first, but they fail to you: "Well you must contact Sony now because yada yada...", you may even think "Alright, that's fair..., it's not their fault" and if Sony doesn't provide customer service nor support, I bet you, you will never buy something from the brand again, but you may buy again from the…

If I bought a Sony tv at bestbuy - I will request a refund from bestbuy not Sony.

Re: Fear of Apple

#80

Post by matheweis »

pasta_2 wrote: post #60

I love that coders are all worried about their "craft" being devalued while these are the very same people that will unironically tell music artists that they should sell t-shirts and to do concerts. Well my friends, like the music industry it's time to adapt. It's time to start selling t-shirts.

Not all of us feel that way... I've having such a rotten time finding the digital music that I actually want that I'm quite ready to go back to CDs.
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