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Bug 1202858 – Restarting squid results in deleting all files in hard-drive

bugzilla.redhat.com

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Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#3

Post by kevan »

I love how deadpan the bug report is:

    Actual results:
    All files are deleted on the machine.

    Expected results:
    Squid is restarted.
Not many details yet but it sounds similar to the Steam bug [0] from last year.

[0] https://github.com/valvesoftware/steam-for-linux/issues/3671

Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#4

Post by elchief »

We had one of these kinda bugs.

If you uninstalled our software it deleted a major chunk of your Windows registry, crippling your computer. It was a one character error in our script. The first ticket read "Uninstalling [Product] destroys your computer".

I was responsible for customer support. Good times! Was a rough week. We managed to not get sued.

Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#5

Post by cynix »

fermigier wrote: post #2

Scary. Even more scary is the fact that the bug has been open for a week, one person has confirmed 100% reproducibility, and no one seems to care at Red Hat. Isn't deleting peoples hard drives a big no no ?

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Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#6

Post by TheDong »

fermigier wrote: post #2

Scary. Even more scary is the fact that the bug has been open for a week, one person has confirmed 100% reproducibility, and no one seems to care at Red Hat. Isn't deleting peoples hard drives a big no no ?

It already has a "fixed in version" listed. Fixing it within a day doesn't sound like no one caring :)

Does it really matter if no one commented "Oops, we screwed up"? It's kinda self-evident that there was a mistake and there's not really much to say; it's clear from the description how bad it is and marking it "Fixed in version" already says it all pretty much.

Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#7

Post by viraptor »

kevan wrote: post #3

I love how deadpan the bug report is: Actual results: All files are deleted on the machine. Expected results: Squid is restarted. Not many details yet but it sounds similar to the Steam bug [0] from last year. [0] https://github.com/valvesoftware/steam-for-linux/issues/3671

I would bet on the issue being in the init script itself rather than squid. (I'm assuming squid doesn't run as root by default in rhel) If that's true then it's another point for more sane process managers (upstart/supervisord/systemd/...)

Re: Bug 1202858 – Restarting squid results in deleting all files in hard-drive

#8

Post by raldi »

fermigier wrote: post #2

Scary. Even more scary is the fact that the bug has been open for a week, one person has confirmed 100% reproducibility, and no one seems to care at Red Hat. Isn't deleting peoples hard drives a big no no ?

And this is why every bug tracking system should have a triage SLA.

Or, even if you don't want to declare a threshold, publish the current stats on its front page: "Over the last 30 days, our 99-percentile triage wait time was: XX hours."

Similarly, open tickets with priority=urgent should never go 24 hours without a new comment from the owner.

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