Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

The Incompetence of American Airlines and the Fate of Mr. X

dustincurtis.com

Post reply on HN
Print view View original

41–50 of 103 posts

Re: The Incompetence of American Airlines and the Fate of Mr. X

#41

Post by jrockway »

wakeless wrote: post #20
jrockway wrote: post #16

Ouch. I have top-tier status on AA, and they will be getting a note from me about this. Not cool. That said, I am still confused as to why Dustin thinks AA's website is so relevant to its business model. Their website is not very Web 2.0, it's true. But, they make up for that... I can fly non-stop from Chicago (my home airport) to thousands of cities around the world on AA quite cheaply. They have three-class interna…

I think this is less about AA being crap and more about you being a frequent flyer with ANY full service airline.

Agreed. Although I do think AA beats the other US airlines on paper, which is why I haven't tried any others.

(I have flown on Southwest. Once. I got to the airport two hours early for a domestic flight. Waited in line for an hour and 45 minutes to check my bag and get a boarding pass. The boarding pass was "the wrong one" and security wouldn't let me through. Ticket agent didn't care. Gate agent didn't care. I then ran around the airport like a crazy person, "oh, you can connect in Kansas City, go to gate whatever". "She told you that we had room? HA! Try Oakland." Then I was stuck in Oakland for 6 hours.

This was before I was a frequent flyer and perhaps I was being stupid. But I have missed a fair share of AA flights and have never had any problems.)

Re: The Incompetence of American Airlines and the Fate of Mr. X

#43

Post by jf »

noonespecial wrote: post #26

The mistake Mr. X. made here was not about caring about his job or even criticizing his employer. He contacted an outsider, with his company's email server, ostensibly on their behalf. At bigco, you just can't do that folks. Everything that leaves corporate walls must be vetted by legal, (and probably marketing too). There are lists of 100's (maybe 1000's by now) of innocuous seeming words that you just can't use. La…

Thanks, this is a great reminder: Work email is strictly for work, personal email for everything else.

Re: The Incompetence of American Airlines and the Fate of Mr. X

#46

Post by pingswept »

jf wrote: post #43
noonespecial wrote: post #26

The mistake Mr. X. made here was not about caring about his job or even criticizing his employer. He contacted an outsider, with his company's email server, ostensibly on their behalf. At bigco, you just can't do that folks. Everything that leaves corporate walls must be vetted by legal, (and probably marketing too). There are lists of 100's (maybe 1000's by now) of innocuous seeming words that you just can't use. La…

Thanks, this is a great reminder: Work email is strictly for work, personal email for everything else.

For me, this is a reminder of why I don't work at bigco.

Re: The Incompetence of American Airlines and the Fate of Mr. X

#47

Post by SwellJoe »

jf wrote: post #43
noonespecial wrote: post #26

The mistake Mr. X. made here was not about caring about his job or even criticizing his employer. He contacted an outsider, with his company's email server, ostensibly on their behalf. At bigco, you just can't do that folks. Everything that leaves corporate walls must be vetted by legal, (and probably marketing too). There are lists of 100's (maybe 1000's by now) of innocuous seeming words that you just can't use. La…

Thanks, this is a great reminder: Work email is strictly for work, personal email for everything else.

Or: Don't work for mega-corps for which every email is a press release.

Re: The Incompetence of American Airlines and the Fate of Mr. X

#48

Post by jlees »

drusenko wrote: post #9

A bit off-topic, but Dustin Curtis' site really hurts my eyes reading on my MacBook pro... I have a really hard time reading his text, and when I look away, I have very pronounced stripe patterns in my vision.

Same problems on my macbook pro as well - but http://lab.arc90.com/experiments/readability/ fixes it, of course.

Re: The Incompetence of American Airlines and the Fate of Mr. X

#50

Post by jfager »

dschobel wrote: post #17
jasonlbaptiste wrote: post #3

I hope Virgin hires this guy and makes a media event out of it. I will now never fly American Airlines ever again in my life. This sincerely pissed me off.

Spare the boycott for a cause which merits it. AA just lost a competent and passionate employee and announced themselves as a lousy place to work for creative people.

Why spare the boycott? It's not like it's difficult to avoid buying American Airlines tickets, and frankly, it sucks to fly with them anyways.
Post reply on HN