The Incompetence of American Airlines and the Fate of Mr. X

Post by [deleted] » Thu, Nov 05, 2009, 1:27 AM UTC

potatolicious wrote: post #21

jrockway wrote: post #16

Ouch. I have top-tier status on AA, and they will be getting a note from me about this. Not cool. That said, I am still confused as to why Dustin thinks AA's website is so relevant to its business model. Their website is not very Web 2.0, it's true. But, they make up for that... I can fly non-stop from Chicago (my home airport) to thousands of cities around the world on AA quite cheaply. They have three-class interna…

"Their website is not very Web 2.0, it's true." One of the original reasons why I disagreed with Dustin. Slick Web 2.0-y goodness does not imply a better user experience. Copious amounts of whitespace is easy on the eyes, but also doesn't automatically imply discoverability or readability. I know first-hand of at least one top-50 website that is very Web 1.0 but absolutely excels at what it does.

Post by jasonlbaptiste » Thu, Nov 05, 2009, 1:41 AM UTC

hwijaya wrote: post #29

jasonlbaptiste wrote: post #3

I hope Virgin hires this guy and makes a media event out of it. I will now never fly American Airlines ever again in my life. This sincerely pissed me off.

Hmm .. maybe this will catch Virgin attention if all of us do it? http://twitter.com/hwijaya/status/5436741226

Post by arohner » Thu, Nov 05, 2009, 2:07 AM UTC

padmanabhan01 wrote: post #7

From the point of view of the management - this is someone who wrote an article about the company having big time bureaucracy, lot of teams that don't talk to each other and hinting that the company culture is all messed up. well, what can one expect.

Post by jfarmer » Thu, Nov 05, 2009, 2:32 AM UTC

potatolicious wrote: post #21

jrockway wrote: post #16

Ouch. I have top-tier status on AA, and they will be getting a note from me about this. Not cool. That said, I am still confused as to why Dustin thinks AA's website is so relevant to its business model. Their website is not very Web 2.0, it's true. But, they make up for that... I can fly non-stop from Chicago (my home airport) to thousands of cities around the world on AA quite cheaply. They have three-class interna…

"Their website is not very Web 2.0, it's true." One of the original reasons why I disagreed with Dustin. Slick Web 2.0-y goodness does not imply a better user experience. Copious amounts of whitespace is easy on the eyes, but also doesn't automatically imply discoverability or readability. I know first-hand of at least one top-50 website that is very Web 1.0 but absolutely excels at what it does.

Post by buugs » Thu, Nov 05, 2009, 2:34 AM UTC

jfarmer wrote: post #37

potatolicious wrote: post #21

Earlier quoted context omitted.

"Their website is not very Web 2.0, it's true." One of the original reasons why I disagreed with Dustin. Slick Web 2.0-y goodness does not imply a better user experience. Copious amounts of whitespace is easy on the eyes, but also doesn't automatically imply discoverability or readability. I know first-hand of at least one top-50 website that is very Web 1.0 but absolutely excels at what it does.

Amazon?