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Macbook screen coating issues

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Re: Macbook screen coating issues

#171

Post by kruk »

johnward wrote: post #118
rcush wrote: post #98

Earlier quoted context omitted.

Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…

Apple is probably the only company that comes to mind when I try to think of positive customer service experiences. Even when my apple care expired they still helped me. My MBP is now 6 years old, still trying to get my employer to replace it. The only problems I had were the HDD going bad (I replaced it with SSD) and the trackpad no longer works (i spilled a drink on it once or twice). I also dropped is in the stree…

I've had very good experiences with Dell both in Japan and Poland.

[Japan] One day the fan of my Latitude started making a clicking noise so I called the service, scheduled a visit for the next Saturday and got the fan replaced, even though the noise didn't occur when the serviceman was testing it. In the process of replacing the fan he noticed my case is missing two rubber feet and promised to send me a replacement. A week later I got a whole bottom part of the case in mail.

[Poland] My dad had some problems with BSODs on his Vostro and after a bit of back and forth with the service they replaced the whole motherboard for him. Almost 3 years into warranty, 1 month before it expired.

If I ever decide to go back to Windows or Linux I'm going with Dell and their NBD warranty.

Re: Macbook screen coating issues

#172

Post by etchalon »

vacri wrote: post #38
etchalon wrote: post #32

Earlier quoted context omitted.

I heavily dislike the whole "they have money!" thing. Apple has been more than willing to extend warranties and repair issues once they're sure the problem is a defect. Until they're sure, it's not "nickel and diming". It's charging people for a service. Paying 4 grand for a laptop doesn't magically mean Apple is obligated in anyway to make you happy, costs be damned.

No-one said 'costs be damned'; no-one suggested that Apple should spend the cost of the laptop or more on warranty repair. The costs mentioned are less than 10% of your stated price. And without 'costs be damned', your final line does not work - if you sell a product for a premium price, you do have an obligation to make your customers happy.

No matter what the cost, it'd be a cost be damned situation.

Re: Macbook screen coating issues

#173

Post by etchalon »

slantyyz wrote: post #40
etchalon wrote: post #32

Earlier quoted context omitted.

I heavily dislike the whole "they have money!" thing. Apple has been more than willing to extend warranties and repair issues once they're sure the problem is a defect. Until they're sure, it's not "nickel and diming". It's charging people for a service. Paying 4 grand for a laptop doesn't magically mean Apple is obligated in anyway to make you happy, costs be damned.

>> Apple has been more than willing to extend warranties and repair issues once they're sure the problem is a defect. The problem is that this can take a long time. So long, in fact, that it can be too late to get any benefit from these repair/warranty programs. Some people who had the problematic 2011 Macbook Pro had already sold their laptops for parts at a loss before Apple finally acknowledged the issue (check ou…

Once they know it's defective, sure. There's not enough evidence to say they are, in this specific case.

Re: Macbook screen coating issues

#174

Post by etchalon »

javajosh wrote: post #167
etchalon wrote: post #32

Earlier quoted context omitted.

I heavily dislike the whole "they have money!" thing. Apple has been more than willing to extend warranties and repair issues once they're sure the problem is a defect. Until they're sure, it's not "nickel and diming". It's charging people for a service. Paying 4 grand for a laptop doesn't magically mean Apple is obligated in anyway to make you happy, costs be damned.

I heavily dislike the whole "how dare someone have expectations of the companies they do business with" thing. It's not like the transaction ends after purchase and the only noble thing to do is take what comes and keep my mouth shut. When I buy a premium product, I expect premium support and service. Apple's money situation is relevant because they are choosing to not cover this issue despite having the resources to…

They're probably choosing not to cover it, yet, because they do not believe, at this time, the product is actually defective.

Their resources are a red herring here.

Re: Macbook screen coating issues

#175

Post by ChikkaChiChi »

I would be interested to collect data on two things:

1. In what city/region does the laptop spend most of its time in? 2. A few places the laptop sees heavy use (home office desk, coffee shop, etc.)

I wonder if there are environmental factors at play here that a database like this could build a correlation on. Maybe people live near salt water, or their environments are more humid, or temperatures fluctuate.

Please note that this sort of thing should NOT be required to repair a faulty product, but it might be of some benefit to the general public.

Re: Macbook screen coating issues

#176

Post by goombastic »

uptown wrote: post #108
secstate wrote: post #7

My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…

I use a RadTech felt pad that I keep between the keyboard and the screen when the laptop is closed. It shouldn't be necessary, but I found the oils from the keys were leaving marks on the screen when I'd carry my MBP in a bag. This pad prevents it completely.

The fact that you have to carry around such accessories for a PC you should be able to use anywhere without much thought about stuff like the above is frustrating.

Re: Macbook screen coating issues

#177

Post by etchalon »

TheOtherHobbes wrote: post #106
etchalon wrote: post #31

Earlier quoted context omitted.

> The coating is clearly defective. The problem is that 258 some-odd people, out of the what, several tens of thousands of people who have experienced this issue is not a "clearly" situation. That's, conservatively, about .1% of owners experiencing a problem, and it is entirely within reason to believe the issue is user-caused, baring some reproducible test case.

That's, not so conservatively, the number of people who have heard of the site now. What grounds do you have for believing that web reach is an accurate estimator for this problem?

I have no real idea how wide-spread the issue is, but I tend to go with what's concretely known, as opposed to just making crap up.

Re: Macbook screen coating issues

#178

Post by [deleted] »

hayksaakian wrote: post #36
javajosh wrote: post #25

Earlier quoted context omitted.

Don't be so quick to blame the cleaning method. I've never used anything but water and got the same damaged screen coating.

if you're using anything other than distilled water, who knows what kind of minerals you're rubbing on your screen. it's still inexcusable from apple, but don't be surprised if rubbing tap water on your glossy screen screws it up.

[deleted]

Re: Macbook screen coating issues

#179

Post by BSousa »

wampus wrote: post #111
BSousa wrote: post #71

Earlier quoted context omitted.

Be very careful of using baby wipes on sensitive stuff. A lot of them can remove varnish from nails. I was very surprised when I saw this taking in account the intended usage of the wipes.

Alcohol is a common solvent used to create varnish, so it's not that surprising.

hmm on second read, I think I meant polish (as in fingernail paint) and not varnish (for wood treatment). Does it also use alcohol? My mother used acetone to remove nail polish from her fingernails from what I remember, that is why I was shocked to see a baby wipe do the same thing.

Re: Macbook screen coating issues

#180

Post by kyriakos »

simonebrunozzi wrote: post #130
pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

I am really tempted by the new XPS 13 (with possibly a dual boot Ubuntu/Windows) instead of a new Macbook Pro 13 retina. I know that a lot of info is out there. In your case, any comparable experience with Dell support?

A few years ago I spilled water on my dell inspiron and wouldn't turn on. I took it to the local dell distributor and they replaced the motherboard no questions asked.
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