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Macbook screen coating issues

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Re: Macbook screen coating issues

#141

Post by sswaner »

jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

I am on my 3rd Macbook in 6 years. All 3 are running great and have not had this issue.

I am one of the lone Mac users in my company and I can't imagine switching to the Dell laptops my coworkers have to use. They don't wear well, they require far more updates than my Mac. (I am on a rapid upgrade cycle because I am spoiled, not because my old ones no longer meet my needs).

Re: Macbook screen coating issues

#142

Post by chmaynard »

zk00006 wrote: post #76
chmaynard wrote: post #75

Apple immediately replaced the display on my late 2013 MacBook Pro after I reported this problem last week. I had only cleaned the display a few times, always using a damp microfiber cloth. I purchased an extended warranty when I bought the computer, so AppleCare paid for the repair.

Lucky you. But this is a problem that should be solved independent of warranty. The quality of the display is clearly not reaching customer expectations.

I totally agree. If I hadn't purchased AppleCare and I was asked to pay $700 for the repair, I would be very upset! This is clearly a manufacturing defect, and Apple will eventually have to address it in a systematic way.

Re: Macbook screen coating issues

#143

Post by trymas »

ra wrote: post #122
trymas wrote: post #114

Earlier quoted context omitted.

For now you are a bit wrong about Apple's not willingness to cover some hardware issues. 2011 MBPs were plagued by burning video cards, and only few weeks ago they accepted that it was an issue. Now if you have 2011 MBP, Apple will change your motherboard or repay your expenses on repairing your laptop (though, I do not know exactly how you must prove it). In support.apple.com this issue is 12k posts long, and was ig…

and it only took them 4 years to acknowledge the issue?

Probably they acknowledged it sooner, but only after 4 years, they are offering free repairs and compensations.

Re: Macbook screen coating issues

#144

Post by zamalek »

neohaven wrote: post #133
zamalek wrote: post #79

Earlier quoted context omitted.

I understand where you are coming from, but stand back for a minute and contemplate how ridiculous this sounds: > don't be surprised if rubbing tap water on your glossy screen screws it up. I used tap water to remove e-cigarette refill fluid (an oily substance) that I spilled on a non-Apple glossy screen, using a dirty rag. Unsurprisingly the screen is still absolutely perfect and handled the highly corrosive water j…

Just a mention : e-cig refill fluid is mostly propylene glycol and glycerol. It's not an oil. It's a sugar alcohol. :)

The main point is that it wound up on a screen and that screen is just fine. I didn't use mine for too long and didn't much research into it because it was merely a quitting aid :)

Re: Macbook screen coating issues

#145

Post by sspiff »

johnward wrote: post #118
rcush wrote: post #98

Earlier quoted context omitted.

Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…

Apple is probably the only company that comes to mind when I try to think of positive customer service experiences. Even when my apple care expired they still helped me. My MBP is now 6 years old, still trying to get my employer to replace it. The only problems I had were the HDD going bad (I replaced it with SSD) and the trackpad no longer works (i spilled a drink on it once or twice). I also dropped is in the stree…

I've had pretty great repair service from Lenovo in January of this year, and with Acer in 2013. Both are for devices I purchased as a private consumer, not as a big contract corporate client.

I've had some terrible experience with Lenovo around 2010, so this may be hit or miss, but Apple is certainly not the only company that can provide decent service.

Re: Macbook screen coating issues

#146

Post by outworlder »

pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

So, what other laptop manufacturers have better customer service? Even with all the issues, I've never seen one that even comes close to Apple.

Re: Macbook screen coating issues

#147

Post by fny »

I'm curious to know if any particular models are affected. For those of you with the issue, what model do you own? (Aside: It would be really nice if they'd open up their data.)

Re: Macbook screen coating issues

#148

Post by mercnet »

simonebrunozzi wrote: post #130
pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

I am really tempted by the new XPS 13 (with possibly a dual boot Ubuntu/Windows) instead of a new Macbook Pro 13 retina. I know that a lot of info is out there. In your case, any comparable experience with Dell support?

They are still working out some bugs with the latest XPS 13 and Ubuntu. Check out http://bartongeorge.net/tag/project-sputnik/

Re: Macbook screen coating issues

#149

Post by VLM »

Something missing from the victim shaming party is comparing the glass screen to other common household objects that are made of glass and stared at, such as house windows, TV screens, dishes, bottles, glasses, and car windshields.

A glass product that is not fit by manufacture and design to tolerate glass cleaners is obviously poorly designed.

Because Apple is the definition of good design even when they aren't, the problem must transmute into moderately annoying victim shaming.

Re: Macbook screen coating issues

#150

Post by driverdan »

pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

I doubt you'd get a different answer with anyone else. Screen cracks are always considered damage. Users lie so unfortunately in the very rare case like yours you get screwed.
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