Macbook screen coating issues • Hacker News Board

Re: Macbook screen coating issues

#131

Post by soylentcola » Wed, Mar 18, 2015, 1:39 PM UTC

zamalek wrote: post #79

hayksaakian wrote: post #36

Earlier quoted context omitted.

if you're using anything other than distilled water, who knows what kind of minerals you're rubbing on your screen. it's still inexcusable from apple, but don't be surprised if rubbing tap water on your glossy screen screws it up.

I understand where you are coming from, but stand back for a minute and contemplate how ridiculous this sounds: > don't be surprised if rubbing tap water on your glossy screen screws it up. I used tap water to remove e-cigarette refill fluid (an oily substance) that I spilled on a non-Apple glossy screen, using a dirty rag. Unsurprisingly the screen is still absolutely perfect and handled the highly corrosive water j…

Off topic but if there's oil in your e-liquid, you may want to find a new vendor. Should only be glycerine/glycol, nicotine, and miniscule amounts of flavor extracts/concentrates.

Re: Macbook screen coating issues

#132

Post by soylentcola » Wed, Mar 18, 2015, 1:40 PM UTC

geofft wrote: post #16

trynumber9 wrote: post #2

Enough with the gates. Please. Anything else. I'd even accept stainghazi. That said, my MBPR has some screen coating issue. But I'm not sure if I scratched it or not, so I won't join their database.

ScreencoatingInAction

#NotYourStainShield

Re: Macbook screen coating issues

#133

Post by neohaven » Wed, Mar 18, 2015, 1:41 PM UTC

zamalek wrote: post #79

hayksaakian wrote: post #36

Earlier quoted context omitted.

if you're using anything other than distilled water, who knows what kind of minerals you're rubbing on your screen. it's still inexcusable from apple, but don't be surprised if rubbing tap water on your glossy screen screws it up.

I understand where you are coming from, but stand back for a minute and contemplate how ridiculous this sounds: > don't be surprised if rubbing tap water on your glossy screen screws it up. I used tap water to remove e-cigarette refill fluid (an oily substance) that I spilled on a non-Apple glossy screen, using a dirty rag. Unsurprisingly the screen is still absolutely perfect and handled the highly corrosive water j…

Just a mention : e-cig refill fluid is mostly propylene glycol and glycerol. It's not an oil. It's a sugar alcohol. :)

Re: Macbook screen coating issues

#134

Post by cssmoo » Wed, Mar 18, 2015, 1:44 PM UTC

johnward wrote: post #124

_asummers wrote: post #100

Earlier quoted context omitted.

The difference, I think, is that Apple KNOWS about certain problems, e.g. Trackpad. If there's no water damage, then it's clearly a manufacturing defect. In OPs case, they thought he was lying because they'd never seen that issue happen without accidental damage.

A similar thing happened with an HP laptop I owned. They had problems with hinges breaking for no reason other than poor design. I searched online and found a bunch of people had the problem and some got it replaced as a manufacturing defect. I tried for months to get HP to do something about it. Finally I went to my boss who at the time was connected with some HP big shot. Using that leverage is the only way I've ev…

We're blessed with lots of old and failing HP kit which is slowly being swapped out for Supermicro stuff so every time something goes pop, they get on the phone and screw the warranty as hard as possible then sell the warranty bits as new on ebay and scrap the chassis.

This is our operations team's way of issuing karma for years of pain if that's any consolation :)

Re: Macbook screen coating issues

#135

Post by smrtinsert » Wed, Mar 18, 2015, 1:46 PM UTC

Best hardware, think different, walled garden ecosystem etc etc etc.

Ah the power of choice.

Re: Macbook screen coating issues

#136

Post by cssmoo » Wed, Mar 18, 2015, 1:47 PM UTC

jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

I'd return it while you can. See my other posts in this thread about my experiences with them.

Re: Macbook screen coating issues

#137

Post by josteink » Wed, Mar 18, 2015, 1:49 PM UTC

I remember back in the days when people tried to justify the MBP prices by using some ambiguous "build-quality" only Macs had, but you couldn't get with Dells or Lenovos.

Yeah. Not convinced.

Re: Macbook screen coating issues

#138

Post by jjoonathan » Wed, Mar 18, 2015, 1:49 PM UTC

simonebrunozzi wrote: post #130

pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

I am really tempted by the new XPS 13 (with possibly a dual boot Ubuntu/Windows) instead of a new Macbook Pro 13 retina. I know that a lot of info is out there. In your case, any comparable experience with Dell support?

I have an audio-drivers-die-on-sleep issue in Windows that they claim they have a patch for but it doesn't work. They didn't design in a brightness control that was able to turn the laptop screen entirely off and Windows can't compensate without 2 (!) pieces of 3rd party software and a line of glue code to get them to talk to each other. The trackpad is horrible and interacts poorly with Windows 8 (menus popping open uninvited). Sometimes the computer boots without the ability to recognize USB, although rebooting has always fixed this issue.

I'm not sure whether or not this all falls under your definition of "support," but it was enough to send me back to the macbook that the dell was supposed to replace.

Also, this was 3 years ago. Maybe they've gotten better.

Re: Macbook screen coating issues

#139

Post by josteink » Wed, Mar 18, 2015, 1:56 PM UTC

Synergyse wrote: post #95

This happened to one of my rMBP 15" near the camera, Apple Store told me that its caused by oil in your fingers. They basically said to avoid touching the screen when you open the lid.

Wow. "You're holding it wrong", eh?

You though they learned quickly enough that this isn't a popular response. It's like they want to keep on propagating the memes.

That's pretty bad.

Re: Macbook screen coating issues

#140

Post by Mikeb85 » Wed, Mar 18, 2015, 2:00 PM UTC

johnward wrote: post #125

vjvj wrote: post #116

Earlier quoted context omitted.

What would you buy instead? This is my 3rd Macbook (best in terms of hardware, bar the display issue and worst in terms of software - too many glitches) and I'm really looking for an alternative when I next replace it.

I have a feeling a lot of people are going to say thinkpad. I have one and haven't turned it on for a couple years but I still think that's a common suggestion. The dell XPS 13 that someone mentioned in this thread seems like a decent macbook air replacement.

Thinkpads are pretty awesome, to be honest. Best keyboard of any laptop (even the new chiclet style), they don't overheat on your lap, they're pretty much bulletproof, and replaceable parts means the laptop is serviceable for a longer life-span (after all, parts like batteries have a limited life, shame to throw away a nice laptop because the battery pack is running at less than 50% capacity after a few years of use).