Did not know it's such a widespread problem. Had my 15'' retina display replaced for free at an end of warranty period, but they seemed puzzled about this type of damage.
Macbook screen coating issues
91–100 of 190 posts
Re: Macbook screen coating issues
#92This is the sort of reason I stopped buying Apple products. Whilst they use ground-breaking advanced engineering, thermal design and materials and all that marketing garb, I feel merely like the pilot of an experimental aircraft about to tumble out of the sky at any moment. The last three Apple computers I bought ended up being returned on warranty and the replacement sold due to electrical, thermal, software and qua…
> Fortunately we're covered here in the UK for 6 years with a small argument
There’s no shortage of consumer protection return periods, it seems - I’ve not heard 6 years before, where is that decided?
Re: Macbook screen coating issues
#93This is the sort of reason I stopped buying Apple products. Whilst they use ground-breaking advanced engineering, thermal design and materials and all that marketing garb, I feel merely like the pilot of an experimental aircraft about to tumble out of the sky at any moment. The last three Apple computers I bought ended up being returned on warranty and the replacement sold due to electrical, thermal, software and qua…
> Fortunately we're covered here in the UK for 6 years with a small argument There’s no shortage of consumer protection return periods, it seems - I’ve not heard 6 years before, where is that decided?
It's decided in the Sale of Goods Act (1979), see http://www.parliament.uk/briefing-papers/sn02239.pdf
This is also described on Apple's website at http://www.apple.com/uk/legal/statutory-warranty/
Re: Macbook screen coating issues
#94This is the sort of reason I stopped buying Apple products. Whilst they use ground-breaking advanced engineering, thermal design and materials and all that marketing garb, I feel merely like the pilot of an experimental aircraft about to tumble out of the sky at any moment. The last three Apple computers I bought ended up being returned on warranty and the replacement sold due to electrical, thermal, software and qua…
Second hand plastic ThinkPads are hardly an alternative... They are seriously outdated now.
> Second hand plastic ThinkPads are hardly an alternative... They are seriously outdated now.
And how does that affect their day-to-day usability?
I'm a big fan of new and shiny, but my primary laptop is a Dell Inspiron I bought in 2006/2007, because I'm also a big fan of using things until they break. I popped an SSD into it a couple years ago and it is very snappy and performs perfectly well as a development machine, web browser, and (small) VM host. In fact, it's actually snappier than my i7 desktop for most tasks because of the SSD. So why would a secondhand (and probably newer) ThinkPad not be a suitable alternative?
The biggest downsides of having an older laptop are that the screen is a mere 1680x1050 and it's pretty thick, probably a around a full inch when closed. The former is still not terrible by today's standards (what's with the absurd popularity of 1366x768?), but I do consider it to fall into the bare minimum of acceptability, and the latter is simply not a problem for me - it's not enough weight to bother me on my daily 1.2 mile walk into work and most of the time it's sitting on a desk or on my lap, not anywhere space-constrained.
Re: Macbook screen coating issues
#95This happened to one of my rMBP 15" near the camera, Apple Store told me that its caused by oil in your fingers. They basically said to avoid touching the screen when you open the lid.
Re: Macbook screen coating issues
#96Apple's customer service is hell. Don't envy anybody to have to deal with this.
The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP.
Called them and had an endless loop of
- "I think this is a manufacturing fault"
- "Cracks in the screen are ALWAYS accidental damage and not covered under warranty"
- "But I didn't have an accident with it, so ..."
- "Cracks in the screen are ALWAYS accidental damage and not covered under warranty"
... and so on and so on.
Now, after the most recent graphics board meltdown I am on an XPS13 with Ubuntu, and I can honestly say that apple are off my shopping list for good.
Re: Macbook screen coating issues
#97The coating on a MacBook Pro is similar to the anti-reflection coating you can get on glasses. Chlorine and heat will affect glasses, I bet the same can be said for these laptop screens. I have a feeling that with a database of 258 people, you should be able to find out what people are using to clean their screens and damaging them. Cleaning your screen using those bleach wipes is a sure fire way to damage it!
I am curious about two things with regards to these laptops.
Can the keys come in contact with the screen when closed, not just sitting on the desk but upside down/etc. When closing the laptop to turn it off is heat passively dissipated properly? Metal lids would seem a good way to trap it.
Re: Macbook screen coating issues
#98Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…
Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard positive things about Apple.
Re: Macbook screen coating issues
#99I've got two rMBPs from 2012, one is 15" (with the infamous LG display, retentiongate anyone?), the other is 13". 15" is heavy used and has some marks from the keyboard on screen, but coating is intact. 13"'s screen is in nearly perfect state.
No "staingate" at all. Sure, there are many other gates like magsafecrapgate, yosemiteslowgate, unbearablyslowgraphicsgate and such. But no staingate.
Re: Macbook screen coating issues
#100Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…
Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…
The difference, I think, is that Apple KNOWS about certain problems, e.g. Trackpad. If there's no water damage, then it's clearly a manufacturing defect. In OPs case, they thought he was lying because they'd never seen that issue happen without accidental damage.