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The coating on a MacBook Pro is similar to the anti-reflection coating you can get on glasses. Chlorine and heat will affect glasses, I bet the same can be said for these laptop screens. I have a feeling that with a database of 258 people, you should be able to find out what people are using to clean their screens and damaging them. Cleaning your screen using those bleach wipes is a sure fire way to damage it!
I accept responsibility for this bad decision.
I'm having this problem around the edges of my screen. The only cleaning product I've used is windex.
Windex contains ammonia, according to Apple it's not safe to use on screens: > Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the display. https://support.apple.com/en-us/ht204172 Stick with a damp cloth. (I use 99% isopropyl alcohol to clean my computer, screen and all. It's notably absent from Apple's list of forbidden c…
Earlier quoted context omitted.
I've never used anything but water and a paper towel to clean my screen, and frankly I resent the fact that you and people like you keep assuming that it's user error. The coating is clearly defective. There is very clearly a problem with the screen coating on a (in my case) $3500 machine, and Apple needs to be called out on this one. Bravo to the OP for bring this to light.
> The coating is clearly defective. The problem is that 258 some-odd people, out of the what, several tens of thousands of people who have experienced this issue is not a "clearly" situation. That's, conservatively, about .1% of owners experiencing a problem, and it is entirely within reason to believe the issue is user-caused, baring some reproducible test case.
... In addition of course to all the ones experiencing this effect after using a tee shirt, tissue, paper towel, or other cloth. The guy you’re responding to definitely shouldn’t be using a paper towel to clean the screen.
Still though, that doesn’t cause a problem with most other Apple laptop/phone/tablet displays, so people who now have scratched up screens didn’t ever expect this could happen, and weren’t trying especially hard to be careful about it. Apple should at the very least do a much better job warning their customers.
Earlier quoted context omitted.
Don't be so quick to blame the cleaning method. I've never used anything but water and got the same damaged screen coating.
if you're using anything other than distilled water, who knows what kind of minerals you're rubbing on your screen. it's still inexcusable from apple, but don't be surprised if rubbing tap water on your glossy screen screws it up.
Enough with the gates. Please. Anything else. I'd even accept stainghazi. That said, my MBPR has some screen coating issue. But I'm not sure if I scratched it or not, so I won't join their database.
"Screencoatening?"
My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
This is the reason I won't buy anymore Apple products. I simply cannot trust them to make a device which is practical. I have the same problem, it was caused by my (then) 12-month-old toddler touching the screen. I cleaned the screen with a slightly damp microfiber cloth, the same one I use for my glasses.
The problem I've always had is that blemishes and usability issues have been common for their hardware, even going back to the easily-scratched metal backs of old iPods. It seems like every generation of iPhone has had some major defect.
None of these things are that big of a deal. If Apple is using cutting-edge manufacturing processes, I'd expect these things to happen.
The problem is that Apple has (in my experience) systematically denied that the problem exists, is widespread, and is their fault. It really takes something like staingate.org before they'll own up to something they should be willing to fix.
My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
Exactly. The fact that this is now a rarity in laptops pisses me off.
"The stains start to appear after 12 to 18 months."
That's beyond the warranty period of the MacBook. When you purchase a MacBook, Apple makes it very clear that the warranty will expire after a year. I don't think it's reasonable to hold a company accountable beyond their warranty period if the price and warranty are clearly defined at time of purchase. If Apple products continually fail just outside of their warranty, the market will adapt to reduce the amount people are willing to pay for Apple hardware.