Really appreciated your insights. Have actually used your points to do a bit of a review of our long term marketing strategy.
What I Learned at Salesforce.com
41–43 of 43 posts
Re: What I Learned at Salesforce.com
#42Salesforce may have been a lean, mean sales ops tool back in 2004, but as the company has grown through acquisition and its own sales force has hugely expanded, it's platform is just not viable for many potential customers. 1) Implementation absolutely requires assistance from an integration partner. 2) Developing on top of it is an exercise in patience and futility. Their dev platform & APIs are inconsistent and hal…
Yup. We moved from Zendesk to "Desk.com" for "better integration of customer issues with salesforce"
Great idea (i guess) but Desk.com sucks pretty badly so we ended up with worse responses to customer issues...
Re: What I Learned at Salesforce.com
#43Salesforce may have been a lean, mean sales ops tool back in 2004, but as the company has grown through acquisition and its own sales force has hugely expanded, it's platform is just not viable for many potential customers. 1) Implementation absolutely requires assistance from an integration partner. 2) Developing on top of it is an exercise in patience and futility. Their dev platform & APIs are inconsistent and hal…
If you aren't a multi-thousand user customer, Salesforce's sale folks don't take you seriously and it's hard to feel like you mean anything to them. That's because it's just as expensive for them to close a deal with and support your small-to-medium-sized org, but the revenue they make from you is an order of magnitude less than they'd earn from closing a Fortune 500. This is the reason for the valley in between low-…
I should have been clearer. If you are a F500 consumer products company (includes pharmas), you likely have several-to-many thousand CRM users. If you are an F500 services company, you may only have a few hundred CRM users. Even being an F500 company, you don't get the time of day. This is unsettling for large corporations used to dictating the rules of engagement with vendors.
In these kinds of situations, it often works out a lot better to deal with a middleman, like Blue Wolf (in the case of Salesforce) or Cloud Sherpas/Appirio in the case of Google Apps, etc).