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Disney's $1B Bet on a Magical Wristband

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Re: Disney's $1B Bet on a Magical Wristband

#11
post #7
post #5

> “If we can get out of the way, our guests can create more memories.” “If we can get out of the way, our guests can spend more money.” - FTFY.

My first reaction to the magicbands was pretty cynical, like this. But it's really astonishing how much more convenient and enjoyable it made the vacation. No need to slog a camera, wallet, etc. I was surprised that even the smallest out-of-the way Disney feature (Magic Express at the airport, entry into the resort pools, e.g.), they still had a way to scan the magic bands. If we did end up spending more because of i…

I don't really understand your use of "slog" here, do you mean carry?

Why then didn't you need a camera - do they have photogs around the site?

Re: Disney's $1B Bet on a Magical Wristband

#12
Inside the magic band are 3 radios: 13.56 MHz near field RFID (what's in your credit card's swipe to pay), 915 MHz passive UHF RFID (what's in your timing bib if you run a 5k race or what Walmart uses for inventory tracking), and a 2.4 GHz active radio.

The following are my conjectures on how it works. I do not work for Disney or any contractor, but I do work in the field of RFID.

The 13.56 MHz near field RFID is used for payment and entry to the park, and any other time Disney has you hold your band up to something for a transaction. It's near field, so the range is only a few centimeters, which is good for payments and when you want to ensure only one band is being interfaced with. This RFID consumes no battery power from within the band.

The 915 MHz UHF RFID is used for positioning with shorter ranges but near instantaneously. For example, when you sit at a table, my guess is they are using this UHF RFID to find your location (an antenna at each table gives very good indication of who's at that table). Generally range on UHF RFID is a few meters, plenty to detect who's walking up to the dining location if they funnel you through a specific path (called portals in the industry). This is also likely the technology used to detect which car/boat you are in when they take your pictures on the rides. UHF RFID can acquire hundreds of tags per second and consumes no battery power from within the band, which is perfect for quickly detecting who's in range of a given antenna if they are only a few meters away.

Finally, the 2.4 GHz radio. It's active so does consume battery power and the battery inside the bands are tiny, so it cannot be transmitting that often or the battery life would suck. Hence, I believe that the near field interactions reset a timer which runs for a few days to a week to enable the 2.4 GHz radio. Likely this radio transmits every minute or so. Disney do have receivers around the park for this 2.4 GHz radio system and I believe they only use it for detecting rough location of all visitors which is perfect to determine the lengths of lines at rides or to find where a lost kid is in the parks. Once the timer expires (if you've not interacted with any near field readers in a few days) then the 2.4 GHz radio stops until the next interaction. This is likely the only way to get such good battery life and how they can ship the thing to you weeks before you arrive.

EDIT to add: That 2.4 GHz radio probably has a range of somewhere around 30 to 50 meters (possibly more). Some of their receiver stations are in the lights around the park (some with wired Ethernet others with wifi or other backhaul RF networking), others are little black boxes with 100BaseFX (fiber Ethernet for long runs like 1km). This is perfect for knowing crowd density in an area and estimating line lengths for outdoor areas (the UHF RFID could also be used for line length estimation in controlled or indoor areas). Probably they also have some 2.4 GHz receivers installed in the parade floats and vending carts (along with GPS to know where those items are) to collect data for location tracking.

All in all, Disney are executing the wearables and RFID systems exactly as they are best envisioned. It's awesome! (if a bit scary)

Re: Disney's $1B Bet on a Magical Wristband

#13
post #9
post #7

Earlier quoted context omitted.

My first reaction to the magicbands was pretty cynical, like this. But it's really astonishing how much more convenient and enjoyable it made the vacation. No need to slog a camera, wallet, etc. I was surprised that even the smallest out-of-the way Disney feature (Magic Express at the airport, entry into the resort pools, e.g.), they still had a way to scan the magic bands. If we did end up spending more because of i…

Wait, how does the Magic Band replace a camera?

It doesn't really. There are photographers throughout the park that will take your picture then scan your band. You can then buy said pictures.

Re: Disney's $1B Bet on a Magical Wristband

#14
post #4

It reads kind of like a fluff/marketing piece but I'll be damned if it wasn't pretty seamless. I have no idea what it was like prior to the bands but the whole experience was clearly made a lot easier by them and the accompanying app (which is pretty solid). I needed my phone and my band, that was really it (well,...snacks, water bottles, strollers etc..) It was 85% well done, when you're actually scanning it can be…

>when you're actually scanning it can be a bear to get it just right //

So it uses some sort of direct contact rather than NFC? [Perhaps to make it less easy to clone?]

Re: Disney's $1B Bet on a Magical Wristband

#15
post #12

Inside the magic band are 3 radios: 13.56 MHz near field RFID (what's in your credit card's swipe to pay), 915 MHz passive UHF RFID (what's in your timing bib if you run a 5k race or what Walmart uses for inventory tracking), and a 2.4 GHz active radio. The following are my conjectures on how it works. I do not work for Disney or any contractor, but I do work in the field of RFID. The 13.56 MHz near field RFID is use…

Disney has some nice patents on this stuff, too: https://www.google.com/patents/US8646695 https://www.google.com/patents/US20130249301 https://www.google.com/patents/US20140197991

Re: Disney's $1B Bet on a Magical Wristband

#16
post #2

the magic bands combined with smart watches make paying for things with your phone seem far more feasable you can pay for everything in the park with your magic band (I think you might have to stay in a disney resort for that to be the case) I'll admit, its really nice, I never take out my wallet if I can just have them scan my wrist

It would be interesting to see how revenues have increased due to band usage - the act of taking out your wallet or handing over cash or using a card act as a good barrier to excessive spending, making this mindless (just hold your hand near here) strikes me as a big win for Disney.

Do Disney do the IAP trick of having their own "coins" to insulate from displaying proper prices too?

Re: Disney's $1B Bet on a Magical Wristband

#17
post #12

Inside the magic band are 3 radios: 13.56 MHz near field RFID (what's in your credit card's swipe to pay), 915 MHz passive UHF RFID (what's in your timing bib if you run a 5k race or what Walmart uses for inventory tracking), and a 2.4 GHz active radio. The following are my conjectures on how it works. I do not work for Disney or any contractor, but I do work in the field of RFID. The 13.56 MHz near field RFID is use…

Also, if you care to read the FCC documentation, take a look at FCC ID: Q3E-MB-R1G1

You can search for any FCC transmitter on the FCC website: https://apps.fcc.gov/oetcf/eas/reports/GenericSearch.cfm

This is very useful if you want to see how things with radios inside them work. Most companies do not restrict the internal photos and user manuals from being posted publicly by the FCC (although you can do so).

Re: Disney's $1B Bet on a Magical Wristband

#19
post #5

> “If we can get out of the way, our guests can create more memories.” “If we can get out of the way, our guests can spend more money.” - FTFY.

1. Yea, I feel the real reason is Revenue collection.(It just might backfire when parents get back home and look at that bill. "Sweetie--I think we will introduce to kids to camping next year?"

2. Third party vendors will hate these bands--if they required to implement them? Why--because so many skim the till. It's easy to do with cash.

Re: Disney's $1B Bet on a Magical Wristband

#20
post #4

It reads kind of like a fluff/marketing piece but I'll be damned if it wasn't pretty seamless. I have no idea what it was like prior to the bands but the whole experience was clearly made a lot easier by them and the accompanying app (which is pretty solid). I needed my phone and my band, that was really it (well,...snacks, water bottles, strollers etc..) It was 85% well done, when you're actually scanning it can be…

>when you're actually scanning it can be a bear to get it just right // So it uses some sort of direct contact rather than NFC? [Perhaps to make it less easy to clone?]

I can't definitively say that you MUST touch but you have to get very close, if not always touching. It also has to be oriented correctly (mouse ears up), there's not too much wiggle room on any of the readers (turnstile, room, handheld). I did assume it'd be a simple swipe but it's more, touch and hold for a second. Sometimes it's almost instantaneous, sometimes I had to take it off to get it to work right.
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