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How Etsy Alienated Its Crafters and Lost Its Soul

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31–33 of 33 posts

Re: How Etsy Alienated Its Crafters and Lost Its Soul

#31
The point about the search feature is extremely accurate; in my opinion it's one of the most fatal flaws in Etsy.

It works poorly, and users can tag an item in endless categories (often conflicting ones, like 'gemstone' and 'rhinestone'), and so frequently give items dozens of tags, that it makes the search irrelevant.

The categorization and organization forces you to "wade through pages of crap" to find anything relevant; that crappy feature lost me as a buyer years ago.

Re: How Etsy Alienated Its Crafters and Lost Its Soul

#32
Etsy is also alienating their customers. I bought an item that I never received. Etsy told me that's not their problem. They do not have a customer service number. The reason is simple: They have no customer service. They are not responsible or accountable for anything!!! You pay your money and take your chances - might be a real company/item... might be totally bogus! The arrogance of their attitude, and their unwillingness to vouch for the veracity of their sellers, will take them down over time!

Re: How Etsy Alienated Its Crafters and Lost Its Soul

#33
Etsy is also alienating their customers. I bought an item that I never received. Etsy told me that's not their problem. They do not have a customer service number. The reason is simple: They have no customer service. They are not responsible or accountable for anything!!! You pay your money and take your chances - maybe a real company/item... may be totally bogus!
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