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Magic: How to launch a product so no one will ever use it again

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Re: Magic: How to launch a product so no one will ever use it again

#3
Note that the "Magic is a beta product released less than a week ago" excuse is irrelevant.

If Magic wants to be competitive, it needs to have services equal to or better than existing options. (The Postmates comparison mentioned in the article is valid). That's the way it is with all startups and "they're just figuring themselves out" is not a sympathy granted by the marketplace.

Re: Magic: How to launch a product so no one will ever use it again

#4

You actually submitted a story to hackernews about trying to order a burrito and it was $5 more expensive than you wanted it to be...?

The story is about a very disappointing first user experience and how it led me to never want to use the service again. The burrito is just a side plot.

Re: Magic: How to launch a product so no one will ever use it again

#7

You actually submitted a story to hackernews about trying to order a burrito and it was $5 more expensive than you wanted it to be...?

... and having to wait almost 1.5 hours for it, most of the time wasted by waiting for the "Magic" reply.

Seriously, who wants to chat with a service whose latency is about 19 to 31 minutes?

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