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Magic

getmagicnow.com

71–80 of 558 posts

Re: Magic

#71
post #2

Hey everyone - this is insane. My friends and I created Magic a few days ago as a side project and it's completely blown up by accident since then. We're getting stormed with messages and orders. We thought we'd launch it ourselves later if it did well, and other people have been posting it on Product Hunt, Reddit, HN themselves... I'm here to answer any questions, although we've hardly slept!

I am in India and I want to send a gift to my friend in the US. Possible?

Re: Magic

#72
post #68

This reminds me of an opinion that I have which I've been looking for an opportunity to flesh out and share. Despite all of the research and engineering that's gone into the user interface (and "experience") of smartphones, text messaging as an interface has one massive advantage: the perceived cost of sending a text is miniscule in comparison to other operations. I don't have units, but it's probably an order of mag…

http://communities-dominate.blogs.com/brands/2012/09/speed-a...

"Chetan Sharma counted the total active SMS user base is now up to 5.9 Billion humans or 91% of all mobile phone owners, in May of 2012. So SMS is nearly 6 times larger by reach than Facebook. SMS is 3 times bigger than TV and has 2.5 times more reach than email. As less people place voice calls from their mobile phones than send SMS text messages, this is the most used telecommunication method - and most used digital media - on the planet. Yes, humble little SMS."

Open Standard -> broker -> Walled Gardens?

Re: Magic

#73

This is a shadow, a hint of what AI and machine learning will bring us.

I imagine if this thing sticks around, they'll eventually be able to automate simple things like the pizza ordering and whatnot. I imagine it could call back to a human in case of issues, such as: Requester: "I want two pepperoni pizzas, one with extra cheese." AI Response: "I can have 3 pizzas, two pepperoni, and one cheese (with extra cheese), delivered from Dominos for $24.15" Requester: "No, I wanted two pepperon…

The first step is just to have backend software make a first pass at the texts and make suggestions to the rep. As it get better, it increases the throughput for the human rep. Like most automation, it becomes about making a human more productive, and that's a lot easier to accomplish.

Re: Magic

#74
post #21

Arthur C. Clarke famously said any sufficiently advanced technology is indistinguishable from magic. This maxim has proven robust over decades. But now are we now so used to interacting with layers of technology and automation that sufficiently trained humans could seem in any way magical? I don't agree, but a scary indictment if it were true. Clever business name though.

I love this quote. Thanks for reminding me of it! :) For me, the "magic" refers to the magic moment that I experienced when we prototyped this internally. Despite the power of today's on-demand services, I've always felt them to still be rather frustrating. Sometimes the drivers cancel, they get lost, you still have to manage them. We tested this by delivering the product to each other internally, handling all the an…

Meta "Irregular Operations" / PaxEx / entropy remediation service

Re: Magic

#75
post #58

So I ordered a pizza last night(not through your service) and I had to call them after an hour because it didn't arrive and they misplaced the order. How would you handle such a situation?

We do exactly what you would do if you're being completely proactive...just behind the scenes so you don't have to worry about it. We call the pizza place, call the driver, deal with the annoyance. You just relax and wait for your pizza.

Is everything done by human operators or have you already automated large parts of the work?

Re: Magic

#76
post #2

Hey everyone - this is insane. My friends and I created Magic a few days ago as a side project and it's completely blown up by accident since then. We're getting stormed with messages and orders. We thought we'd launch it ourselves later if it did well, and other people have been posting it on Product Hunt, Reddit, HN themselves... I'm here to answer any questions, although we've hardly slept!

Best of luck to you. I see a lot of hard work in your future.

Here's hoping you can scale up fast enough to outpace demand and give everyone a good first impression.

Re: Magic

#77
post #68

This reminds me of an opinion that I have which I've been looking for an opportunity to flesh out and share. Despite all of the research and engineering that's gone into the user interface (and "experience") of smartphones, text messaging as an interface has one massive advantage: the perceived cost of sending a text is miniscule in comparison to other operations. I don't have units, but it's probably an order of mag…

Yes! More along these lines:

https://usv.com/post/an-idea-about-texting https://www.ouvre-boite.com/messaging/ https://medium.com/@chrismessina/conversational-commerce-92e... http://blog.dilbert.com/post/109389515411/your-phone-interfa... http://dangrover.com/blog/2014/12/01/chinese-mobile-app-ui-t... http://www.nngroup.com/articles/anti-mac-interface/

A text based or "messaging" UI is often simpler and more effective than fumbling with some complicated direct manipulation UI.

Re: Magic

#78
This is crazy, I was just brainstorming about this last week. You're basically layering concierges on top of remote hands. Awesome!

I'm curious to see what you'll do to handle exceptional cases. I live in the boonies and am asking for a philly cheesesteak right now.

Re: Magic

#79
I love the absurdly simple way this works. That said, maybe there should be some form of (appropriately simple) authentication on each request, because what if my phone gets stolen/lost?

Re: Magic

#80
post #2

Hey everyone - this is insane. My friends and I created Magic a few days ago as a side project and it's completely blown up by accident since then. We're getting stormed with messages and orders. We thought we'd launch it ourselves later if it did well, and other people have been posting it on Product Hunt, Reddit, HN themselves... I'm here to answer any questions, although we've hardly slept!

Are you OK with people using Magic for things that don't result in a purchase? Something like "Is the 4:30 train from Greenwich to NYC late?" or "What hours are my local DMV office open?"

"Anything you want" makes it sound like people can use it like they'd use Siri.

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