Does anyone have a link on how to diagnose whether your machine exhibits this crash? everything that I can find that was available has been removed by Apple or expired.
MacBook Pro Repair Extension Program for Video Issues
141–149 of 149 posts
Re: MacBook Pro Repair Extension Program for Video Issues
#142Just last month I finally sold my 15" MBP (early 2011) for $500 after whining on reddit, and having no chance of repair, except the apple auth. guy said, I need to change motherboard. http://www.reddit.com/r/apple/comments/2ka0h0/yosemite_cripp... Also I voted this. http://www.change.org/p/timothy-d-cook-replace-or-fix-all-20... I wish I had not sold it. :/ because for $500 I could only get the HP pavilion :/ as a re…
I had the same exact model, except I bought mine Refurb'd from Apple with Applecare so it was going to run out this March. Rather than risk having a brick I sold it on Craigslist for $850. This is after having the logic board and hard-drive replaced twice by Apple a few years earlier.
If you paid Apple, maybe ask for a refund anyway. They have a record of your service/transaction, and it's not like the computer is required, just ID and perhaps a credit card statement or the like.
Re: MacBook Pro Repair Extension Program for Video Issues
#143I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting. Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"
I have that with my MacBook Air - instead of rebooting, try running this in your terminal: sudo killall VDCAssistant Works for me every time.
It worked! Thanks a ton
Re: MacBook Pro Repair Extension Program for Video Issues
#144As someone who's owned a lot of cheap but reliable laptops, are those of you with MacBook Pros commonly needing to return to an Apple Store after purchasing for service? In my mind I've been on the verge of giving a MBP a shot a few times because my associates are always going on about how great the hardware and build quality is, but then I read about an issue like this and see what feels like a billion people chiming in about how "yeah mine does that too" and change my mind.
Perhaps this is a case of brand loyalty (e.g. "I'd rather push a Chevy than drive a Ford"). I acknowledge that of course the horror stories will come out in the comments for a thread about a common failure, and that a very popular brand is likely to have more people to comment, positively or negatively. I guess I'm just concerned I'll splurge on a top-end MBP and end up with something less reliable than a $450 Toshiba that refused to die.
Re: MacBook Pro Repair Extension Program for Video Issues
#145Earlier quoted context omitted.
> - You have a 6 years warranty in the UK. It's worth remembering this, however it's not always 6 years. There's no fixed time, but 6 years for electrical goods is a fairly good point. This all comes down to the sales of goods act, which means good must be "fit for purpose". If an expensive laptop breaks after 4 years, then you can argue it wasn't fit for purpose and therefore must be fixed or replaced (or a full ref…
Some vendors are better about it than others. I've had a bad experience with O2 denying my guarantee rights under the Sales of Goods Act, for what was clearly an "unfit for purpose" phone (iPhone 5 with a faulty sleep button[0]). Apple replaced it for me of their own accord, though. [0] - https://www.apple.com/uk/support/iphone5-sleepwakebutton/
I am not surprised, these big telco's have nothing to gain by being customer friendly.
That's why I buy my phones straight from Apple. It feels a little pricier that way, of course.
Re: MacBook Pro Repair Extension Program for Video Issues
#146i got a retina mbp 13" , i'm having all sort of problems , random logouts .. black screens with the computer on etc. started to happen 2 months after upgrading to yosemite. I'm seriously considering buying a normal laptop and install linux on it .. i love macs but it is affecting my productivity.
It's a lemon... Apple is somewhat better quality-wise, but not perfect. Personally, if you have the funds, I'd get another one and bring in the old one for diagnosis. System logs (accessible via the Console app) often show kernel panics and other stuff.
Re: MacBook Pro Repair Extension Program for Video Issues
#147As someone who's owned a lot of cheap but reliable laptops, are those of you with MacBook Pros commonly needing to return to an Apple Store after purchasing for service? In my mind I've been on the verge of giving a MBP a shot a few times because my associates are always going on about how great the hardware and build quality is, but then I read about an issue like this and see what feels like a billion people chimin…
I don't know how much a few anecdotes matter, but to answer your question, no. My MacBook from 2009 is running perfectly fine today. I used it quite heavily throughout college and always keep it on sleep mode so it's been running pretty much continuously for years. I did replace the hard-drive with an SSD, but I still use the original as a small portable drive.
After giving that MacBook to my dad, I upgraded to a 13" Retina MacBook Pro, which is amazing. I used it for a few months before selling it to my brother and switching to the late 2013 15" one. Both laptops are running great and there are no screen issues.
And for what it's worth, I had a positive experience when I needed to bring the 15" into the Apple store. I had stupidly used a cheap wireless mouse with a plastic USB connector and a piece of plastic got stuck in the USB port. Apple removed it free of charge.
Re: MacBook Pro Repair Extension Program for Video Issues
#148Wonder if they will still reimburse me. They only noted "Computer will not turn on and there are no signs of power" for the repair, since I didn't take it in until the logic board died (did reboot randomly, and random colours on the screen). 17 Days later I had another repair on the new part for "Mac shuts down unexpectedly during use with battery". Think my bill was around $600-$800 for the logic board replacement.
They keep a more extensive internal work log regarding your repair than what is listed on your invoice, so if you call there's a good chance they can look through your history and see whether they identified it as a graphics issue.
sadly the senior support support guy told me since it doesn't clearly state "graphic problems or random reboots" there's a good chance his request will be denied.
Didn't take it in during those problem since it "worked" and was out of warranty, but did when that last reboot wouldn't 'reboot'.
Lesson learned :S
Re: MacBook Pro Repair Extension Program for Video Issues
#149They are way too late with this.
I imagine that most people who experienced this failure have gotten their device repaired out of pocket or moved on to a different laptop. I got mine repaired by some dude on eBay and it only worked for about a month after that, that $150 is gone. But at least I can finally have a usable MacBook Pro to possibly sell, as opposed to just a really expensive paperweight.
However, I would like to know if they've actually fixed the fundamental design flaw that caused this problem to begin with. If they're merely going to replace the faulty parts for free with the exact same part, then it won't do much but give you an extension on the life of your advice until the same thing happens again.