Earlier quoted context omitted.
This story actually happened years ago; it was pre-Stripe. The merchant account company simply had no clue about online businesses. Today there are a lot more options. I actually wonder how Stripe does what they do -- I've heard nothing but great things about them. They must have some great banking connections behind the scenes.
what's the name of the Merchant company?
Re: A Hard Lesson About Planning for Scale
#11Innovative Merchant Solutions, a division of Intuit