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MacBook Pro Repair Extension Program for Video Issues

apple.com

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Re: MacBook Pro Repair Extension Program for Video Issues

#122

Post by iimpact »

jwcooper wrote: post #112

Consider me another Macbook Pro owner (late 2011) that had this issue. I've now gone through two logic boards. Luckily, the second was covered under the warranty of the first replacement. Has anyone here been contacted by Apple for Reimbursement yet?

The program 'officially' started today. I called them yesterday for my reimbursement, check my other reply explaining the process.

Re: MacBook Pro Repair Extension Program for Video Issues

#123

Post by johnboiles »

psp wrote: post #77

The occasional screen freeze with Macbook Pro late 2013 model here. Too bad its not covered by this program. Oh well, have to restart it manually here and there.

Same here, rMBP late 2013. Problems happen most frequently when plugged into an external thunderbolt display.

Re: MacBook Pro Repair Extension Program for Video Issues

#124

Post by jdmnd »

tsax wrote: post #119

I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting. Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"

I have the same issue on the mid 2012 13" model. The camera seems to stop being recognised whenever the macbook goes into sleep mode... no solution found so far.

Re: MacBook Pro Repair Extension Program for Video Issues

#126

Post by car »

I had a similar problem with a Macbook from around 2009. The graphics became defective right after the 3 year Apple Care expired. This was a known motherboard issue with extended coverage, but I didn't know, so I went out and bought a new Macbook.

What I would like to know is, why doesn't Apple inform the owners of affected hardware? It's not like they don't know, since they have everything they'd need for that in their customer database (Apple ID and contact info, Macbook serial numbers).

I suspect they happily leave the onus on the consumer to discover that their out of warranty hardware has a serial defect who's repair is covered. I've seen this behavior with other manufacturers (Onkyo). I think that we need better laws to force the manufacturers to contact their customers, similar to safety recalls in the automobile space.

Re: MacBook Pro Repair Extension Program for Video Issues

#127

Post by ilteris »

imeron wrote: post #52
ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

Same. It makes an otherwise totally fine computer worthless. There was a recall for this problem too ( http://support.apple.com/en-ca/HT203554 ), but it already ended.

same, unfortunately I wasn't aware of the recall until after it ended. I am stuck with the defected board. I also use gfxcardstatus to keep my sanity.

Re: MacBook Pro Repair Extension Program for Video Issues

#129

Post by colomon »

slantyyz wrote: post #114
felipc wrote: post #96

I'm curious to know why is this a hardware fix. The problems on my mid-2012 mbp only started after the upgrade to Yosemite, and this seems to be the case from many reports on forums out there.

Apparently the MBP runs super hot, weakening the solder links to the discrete GPU. The problem is that there seems to be a design defect either in the chassis, logic board or both. Replacing the logic board basically just resets you to day one. If you're a heavy user, you'll soon encounter the same issue, which is why a lot of people -- myself included -- have had the problem recur. While I'll be taking advantage of…

Ah, that would explain why it happened twice to me! To be fair, the replaced logic board lasted about a year.

This is doubly good news for me, because it makes it sound like my early 2011 MBP is likely to be covered, and I can reasonably hope the fix will last longer than a year, as my main development work has been moved to a mid-2014 MBPR.

Re: MacBook Pro Repair Extension Program for Video Issues

#130

Post by w4 »

the_gipsy wrote: post #56

Great, my girlfriend just sold hers last week for 100€ after enduring a year of the video card crashing.

Same thing basically happened to me - I just bought a new rMBP in lieu of throwing good money after bad on a logic board repair. Literally, I'm days out of the return period.

Thankfully I still have the bricked 2011 MBP, so I'll get it fixed and keep it as a backup machine I guess.

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