This is why I like Apple. Issues are inevitable, but to stay put with customers in tough times and provide free service shows their class!
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MacBook Pro Repair Extension Program for Video Issues
111–120 of 149 posts
Re: MacBook Pro Repair Extension Program for Video Issues
#112Consider me another Macbook Pro owner (late 2011) that had this issue. I've now gone through two logic boards. Luckily, the second was covered under the warranty of the first replacement.
Has anyone here been contacted by Apple for Reimbursement yet?
Re: MacBook Pro Repair Extension Program for Video Issues
#113Nice. This problem started happening more than a year ago on my early 2011. I just had it sitting collecting dust as I got the 2013 version. Last week I decided to take it to get repaired... and now they announce this. Hopefully this will save me the $300 repair.
Re: MacBook Pro Repair Extension Program for Video Issues
#114I'm curious to know why is this a hardware fix. The problems on my mid-2012 mbp only started after the upgrade to Yosemite, and this seems to be the case from many reports on forums out there.
Apparently the MBP runs super hot, weakening the solder links to the discrete GPU.
The problem is that there seems to be a design defect either in the chassis, logic board or both. Replacing the logic board basically just resets you to day one. If you're a heavy user, you'll soon encounter the same issue, which is why a lot of people -- myself included -- have had the problem recur.
While I'll be taking advantage of the fix (I can't even boot my Macbook Pro, even the post screen is messed up), I'm hoping they've actually made a fix to the logic board design as opposed to giving me a replacement logic board with the same problematic design.
Re: MacBook Pro Repair Extension Program for Video Issues
#115I'm curious to know why is this a hardware fix. The problems on my mid-2012 mbp only started after the upgrade to Yosemite, and this seems to be the case from many reports on forums out there.
Strange, the problem occurred on my rMBP 2012 right after I upgraded to Yosemite (literally the same day). I also thought it was more of a software bug, so I downgraded to Mavericks. I still had the issue on Mavericks, so I thought it was a just a coincidence. Also, at that time, Apple wasn't aware of the problem and I wasn't on Apple Care, so they didn't want to test more my laptop. The only option was a straight 600 bucks repair... I still find it really strange that a lot of us had this problem after a software upgrade...
Re: MacBook Pro Repair Extension Program for Video Issues
#116I've had this for quite a while now, went through 2 motherboard replacements one after the other for this exact defect. It's good to know that they'll still change it for another couple of years in case things go sideways.
Re: MacBook Pro Repair Extension Program for Video Issues
#117Earlier quoted context omitted.
I don't really think this damaged their reputation, even in the slightest way. I had never heard of the problem, and it seems that even the people that suffered it went ahead and bought another mac: https://news.ycombinator.com/item?id=9079010
I downvoted you because you simply can't draw that conclusion just based on the evidence of one anecdotal account from an affected user and from your own ignorance of the problem. Of course this has damaged their reputation in the minds of some affected users.
I absolutely agree. Having to bring my laptop in on a yearly basis to get it fixed due to this issue definitely lowered my expectation of hardware quality in Macs. I will absolutely still be buying another Mac, but that is primarily because of the operating system and ergonomic design principles -- all of which make me a much more productive developer.
Because Apple bundles everything (and refuses to unbundle the OS from the hardware in any way), you are likely right that the effect will be minimal because the benefits of all the goods (bundled together) outweighs the costs (and consumers have no choice -- if they want any part of the bundle, they must buy all of it).
Re: MacBook Pro Repair Extension Program for Video Issues
#118This happened to my early 2011 15" MacBook Pro sometime mid-2013. Apple repaired it for a $300 flat-fee via their "Repair Depot" option and luckily I haven't had the issue happen again yet (but it did come back with some extra scratches and a 3 month warranty, I think? - can't remember now.)
Hopefully the refund process isn't too difficult.
Re: MacBook Pro Repair Extension Program for Video Issues
#119I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting.
Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"
Re: MacBook Pro Repair Extension Program for Video Issues
#120This happened to my early 2011 15" MacBook Pro sometime mid-2013. Apple repaired it for a $300 flat-fee via their "Repair Depot" option and luckily I haven't had the issue happen again yet (but it did come back with some extra scratches and a 3 month warranty, I think? - can't remember now.) Hopefully the refund process isn't too difficult.
I had the same issue happen to me about a month ago, and also paid the flat $300 fee. I called Apple Support yesterday, and explained to them my situation and their current program. The employee that was helping me put me on hold a few times and eventually had me talk to his 'Senior Supervisor'. I then had to re-explain what was going on, and to my surprise, this was the first time the 'Senior Supervisor' heard of the Video Card warranty/program. He asked for my serial number and called my back to 'look into it'. About 25 minutes later, he explained the refund process to me. It will take about 4 weeks total, and you will have the option to get refunded via check or bank deposit (you'll need to give them routing number etc. if you choose this route).