I'm delighted they're finally doing this. I've a 2011 Macbook Pro sitting on a shelf for the last year because the graphics went haywire and eventually it wouldn't start at all.
MacBook Pro Repair Extension Program for Video Issues
71–80 of 149 posts
Re: MacBook Pro Repair Extension Program for Video Issues
#72This is why I like Apple. Issues are inevitable, but to stay put with customers in tough times and provide free service shows their class!
This is too little, too late if you ask me
Re: MacBook Pro Repair Extension Program for Video Issues
#73I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic. I was about to pay for the new logic board, and the person confirmed to me that in case of a reca…
> - You have a 6 years warranty in the UK.
It's worth remembering this, however it's not always 6 years. There's no fixed time, but 6 years for electrical goods is a fairly good point.
This all comes down to the sales of goods act, which means good must be "fit for purpose". If an expensive laptop breaks after 4 years, then you can argue it wasn't fit for purpose and therefore must be fixed or replaced (or a full refund issued). As long as you haven't caused the problem through misuse, you're covered.
> since I ordered it on the Apple website, even if it was on the french Apple Store website, they proposed me to replace it using the UK warranty
If you'd ordered it through someone else, you would have to have gone through them instead (it's up to the seller to sort out, not the manufacturer).
This is a very powerful piece of consumer law, and it's a shame it's not as well known as it should be.
> - Buy your Apple computer from Apple if you can.
Unless you'd bought it from another person rather than a business, you should have received the same treatment. This isn't Apple being nice, this is them fulfilling their legal obligations.
Re: MacBook Pro Repair Extension Program for Video Issues
#74I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic. I was about to pay for the new logic board, and the person confirmed to me that in case of a reca…
> - You have a 6 years warranty in the UK.
It's worth remembering this, however it's not always 6 years. There's no fixed time, but 6 years for electrical goods is a fairly good point.
This all comes down to the sales of goods act, which means good must be "fit for purpose". If an expensive laptop breaks after 4 years, then you can argue it wasn't fit for purpose and therefore must be fixed or replaced (or a full refund issued). As long as you haven't caused the problem through misuse, you're covered.
> since I ordered it on the Apple website, even if it was on the french Apple Store website, they proposed me to replace it using the UK warranty
If you'd ordered it through someone else, you would have to have gone through them instead (it's up to the seller to sort out, not the manufacturer).
This is a very powerful piece of consumer law, and it's a shame it's not as well known as it should be.
> - Buy your Apple computer from Apple if you can.
Unless you'd bought it from another person rather than a business, you should have received the same treatment. This isn't Apple being nice, this is them fulfilling their legal obligations.
Re: MacBook Pro Repair Extension Program for Video Issues
#75Earlier quoted context omitted.
Yes sorry, the Apple warranty is 1 year, but the legal warranty is 2 years. https://translate.google.com/translate?sl=fr&tl=en&js=y&prev...
A quick note: Apple has you covered for two years in France, due to european regulations: the first year is handled by the manufacturer, the second one is handled by the reseller. This is important as in terms of resellers an Apple Retail Store is not considered the same as the Apple Online Store, and even mode important if you're not buying it through Apple. That said, every time I went to an Apple Retail Store I've…
It doesn't even need to be an Apple Store. When my SSD died after the 1 year apple warranty I called Apple and was given an option of several Apple certified shops around me.
They told me there that it usually takes a few days for apple to authorize the repair after the 1 year vendor warranty, but I was able to pick up my laptop again on the next day in the morning.
Re: MacBook Pro Repair Extension Program for Video Issues
#76I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic. I was about to pay for the new logic board, and the person confirmed to me that in case of a reca…
John Lewis are also a good option to buy Macs (or anything, really) from if you're in the UK. On, I think, all electrical goods, definitely including Macs, you get a two-year warranty (ie. double Apple's). John Lewis are also very nice to talk to on the phone, in my experience - I ordered some flowers through them recently for next day delivery, which unfortunately they were unable to fulfil: they phoned me to apolog…
In the UK, all goods must be "fit for purpose" and must be fixed or replaced if they break within a reasonable time frame. For things you'd expect to be of reasonable quality, this is usually 6 years (if your £5 Argos blender breaks after 5 years then it's probably not covered, if your Apple laptop breaks after 4 years then it really should be).
Re: MacBook Pro Repair Extension Program for Video Issues
#77The occasional screen freeze with Macbook Pro late 2013 model here. Too bad its not covered by this program. Oh well, have to restart it manually here and there.
Re: MacBook Pro Repair Extension Program for Video Issues
#78My Late 2013 rMBP restarts randomly all the time. Should I go to Apple and ask for a replacement?
My 15-inch Late 2013 MacBook Pro Retina has had the same problems since day one: Restarts, graphics glitches, hard system freeze every other day, etc.
Unfortunately, despite the fact that similar manufacturing flaws are presumably present, we are not covered; our laptops are slightly too new.
Re: MacBook Pro Repair Extension Program for Video Issues
#79I am experiencing some similar issues with my 15" mid2012 rMBP. Whenever I work on some canvas/webgl game, after some refreshing in the browser (reproducible with Safari and Chrome) the entire screen freezes, without any chance for recover and I have to power it down, manually. Has anyone had this problem and do you know if it qualifies for the Repair Extension Program?
I have exactly the same problem and still wondering if this repair extension program will change anything.
Re: MacBook Pro Repair Extension Program for Video Issues
#80I am experiencing some similar issues with my 15" mid2012 rMBP. Whenever I work on some canvas/webgl game, after some refreshing in the browser (reproducible with Safari and Chrome) the entire screen freezes, without any chance for recover and I have to power it down, manually. Has anyone had this problem and do you know if it qualifies for the Repair Extension Program?
I've definitely experienced (and still do) this. After a bit of digging I found this thread: https://discussions.apple.com/thread/6602046?start=105&tstar... which points to "discrete GPU and/or the switching to and from it".
Not sure if it's the same issue, but worth inquiring for sure :)