Support fail.
MacBook Pro Repair Extension Program for Video Issues
21–30 of 149 posts
Re: MacBook Pro Repair Extension Program for Video Issues
#22Has anyone else had issues with Macbook Air having marks on the screen which won't come off? These look like tiny scratches, but are in a line and roughly where the screen touches the top of the trackpad when closed.
I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.
Re: MacBook Pro Repair Extension Program for Video Issues
#23In the last 6 months, I've had my 15" late 2011 model MBP repaired three times for this exact problem. After the first failure, they haven't charged again for the subsequent motherboard replacements. I guess so many are failing all at once that they couldn't ignore the problem anymore.
Interestingly, the first time I had it repaired, I was charged $550 by a third-party "repair" shop who told me up front that it the motherboard needed to be replaced, then took it to Apple and payed them $330 to fix it. Caveat emptor.
Re: MacBook Pro Repair Extension Program for Video Issues
#24I have given up on buying laptops with dGPUs - Post Sandy Bridge Intel's GPU is more than what a non-gaming machine needs and I certainly don't need the battery loss and added heat. (These dGPU related repair issues seems like the are an Apple only thing though - my work laptop has a Nvidia GPU and it is running most of the times due to sleep/wake issues - no other problems in the past 4 years. Haven't heard of any o…
Various HP laptops have also had major issues with dGPUs, Nvidia ones to boot.
Hmm, there was a class action settlement in 2011 for that it appears. No repair programs that I can find - may be Apple's the most proactive in issuing repairs and other manufacturers' issues are swept under the rug because of relatively low visibility.
Re: MacBook Pro Repair Extension Program for Video Issues
#25In the last 6 months, I've had my 15" late 2011 model MBP repaired three times for this exact problem. After the first failure, they haven't charged again for the subsequent motherboard replacements. I guess so many are failing all at once that they couldn't ignore the problem anymore. Interestingly, the first time I had it repaired, I was charged $550 by a third-party "repair" shop who told me up front that it the m…
Yeah the standard flat rate fee for motherboard related issues from Apple is just about $300. With this in mind it's usually a better idea to take them to Apple then use third party shops. I've had the exact same issue happen to me on Apple laptops all the way back to my 2008 Macbook Pro and eventually Apple made the same extension for that model as they are with these newer models. After a few years the video chipset seems to have connection issues that may or may not be solved with a reflow attempt (baking the logic board in the oven)
Re: MacBook Pro Repair Extension Program for Video Issues
#26Has anyone else had issues with Macbook Air having marks on the screen which won't come off? These look like tiny scratches, but are in a line and roughly where the screen touches the top of the trackpad when closed. I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.
Yes! I had this exact problem with my MBPr 15" (2013). I used to bike with it in my backpack, and I believe the pressure from that pushed the screen in, causing it to scrape the metal near the trackpad. Any pressure should cause this to happen, given that they're so thin.
Re: MacBook Pro Repair Extension Program for Video Issues
#27Well, well. Just as with the iMessage switching from iPhone issues, it seems that sometimes it takes a class action lawsuit to get results from Apple: http://9to5mac.com/2014/10/28/apple-class-action-lawsuit-201...
Full disclosure: I'm pretty sure my wife is owed a reimbursement over this.
Re: MacBook Pro Repair Extension Program for Video Issues
#28Just last month I finally sold my 15" MBP (early 2011) for $500 after whining on reddit, and having no chance of repair, except the apple auth. guy said, I need to change motherboard.
http://www.reddit.com/r/apple/comments/2ka0h0/yosemite_cripp...
Also I voted this. http://www.change.org/p/timothy-d-cook-replace-or-fix-all-20...
I wish I had not sold it. :/ because for $500 I could only get the HP pavilion :/ as a replacement., you know that alone is the most terrible fact about this whole episode. that Had to use a HP lappy. :/
If I were apple CEO, I would be sending a personally signed, apologizing note to each of these customers, with a bag carrying a new MBP.
In my case it took 45% of my fortune to buy that machine. :/
Re: MacBook Pro Repair Extension Program for Video Issues
#29Where do you stand if you have an Early 2011 15" MacBook Pro that has a faulty GPU but is long out of warranty?
Even with this extension program, you aren't any better off since you would still have to pay for the repair according to Apple's website?
I guess this is where your statutory rights come into play if you live in the UK (like I am) since these entitle you to the free repair or replacement of the defective goods up to six years after purchase.
Re: MacBook Pro Repair Extension Program for Video Issues
#30I have applecare for my 15 MBP w/retina (THANKFULLY), and I can attest that I've had to have Apple replaced the logic board twice. Both times, the screen's backlight would just go out.
Great to hear Apple is doing this, but then disappointing that it's even an issue for a $2k+ laptop.