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Lenovo Statement on Superfish

news.lenovo.com

261–270 of 312 posts

Re: Lenovo Statement on Superfish

#261
post #122

Earlier quoted context omitted.

The flip side is that there are genuine discounts for many products that save you money with no strings attached. It's just differential pricing: they want to sell their products for more money to people who want to spend more money. Or it's part of an affiliate advertising program and the way to ensure affiliate codes get entered by buyers is to offer them a discount. I hate many ads too but I'll seek out discounts…

Grocery shops have another trick up their sleeve - they lower prices on some products, but raise prices of complementary goods. So you can have a genuine discount on bread, and at the same time heavily overpriced cheese. They're betting on you not caring enough to split your shopping between multiple venues. My mother recently told me how she's tired of keeping track of prices (or price/quality tradeoff) in 5+ differ…

The real problem is the wasted time. You may save $20 bucks a week shopping around, but if it costs you 45 minutes and you make $40/hour after taxes, you are spending 45 minutes to save 30 minutes.

Re: Lenovo Statement on Superfish

#262
post #85

Earlier quoted context omitted.

You mean like with spotlight in Yosemite?

I'm on record around here about being angry with Yosemite sending requests off-machine, and it's the first thing I turn off. Lenovo enables anyone, anywhere, to MitM your bank . Difference in kind. Massive, massive difference in kind.

I imagine that whoever made the decision in Lenovo didn't understand that's what they were doing. They heard "(technical jargon)... replaces some adverts on webpages... Profit!" and signed off on it.

That's not an excuse for this, but it smells like incompetence rather than deliberate malice (at least on Lenovo's part - Superfish/Komodia may be another story).

Re: Lenovo Statement on Superfish

#263
post #61

Earlier quoted context omitted.

To be honest, it seems something coming out of PR/Lawyer guys rather than actual engineers. I mean, the statement is pretty clear and leaves little room for doubt, it would take a lot of simplification and misunderstanding to twist a proper technical analysis (provided it has been done, or even asked) to this level.

> I mean, the statement is pretty clear and leaves little room for doubt That's how you know it isn't from an engineer. We always leave a little room for doubt e.g. "I'm 90% sure this will work!"

That's why engineers don't write PR statements.

Re: Lenovo Statement on Superfish

#264
post #255

Earlier quoted context omitted.

Indeed. I have been buying IBM and then Lenovo Thinkpads for ages. I hate the thought that my next machine will be another brand. Lenovo: One customer lost. More to be lost.

Same here. I just ordered a Lenovo desktop 3 days ago for a family member. Seriously thinking about canceling the order now even though that machine should not be affected. I've been recommending Lenovo to lots of people, and I personally have a ThinkPad and a Yoga 2 Pro. I found the Superfish certificate on the Yoga this morning. This glib and dismissive statement is just adding insult to injury. As ambivalent as I…

I just can't let this statement pass.

You don't support lawsuits (all those pricks abusing the courts, extorting money from companies!)... right up until the hot second a company screws you, and then the courts are an appropriate recourse.

Maybe you could consider becoming a decent human being, learning some empathy, and realizing that perhaps other people have used the courts as recourse because they, too, were screwed by a company. Labeling lawsuits as an abuse of the court system or other laws is company defense 101.

Re: Lenovo Statement on Superfish

#265

Earlier quoted context omitted.

This would SEEM obvious because as techies we hate ads. But you can't extrapolate this to the general population. There was one time when I visited my mother. We started her instant messaging program, and we were presented with special offers. I recognized it as such within half a second, so I almost automatically checked the 'Do not show this again' checkbox. My mother alarmed me: "No, do not make it go away! I want…

The difference is that I go to the supermarket every week and spend money, so coupons save me money on stuff that I'd be buying anyway. In contrast, Internet advertising offers me pretty much nothing of interest.

Ironically, I've been looking at Lenovo laptops recently, and now Lenovo ads follow me around the web (when they're not blocked). So they are currently showing me something of interest, and it's a handy reminder of how easy tracking is.

Re: Lenovo Statement on Superfish

#266

Earlier quoted context omitted.

At some point you're going to have to trust the vendor and the supply chain... unless you're prepared to build your own computer by soldering home-made components onto a bread-board! ;-)

It makes more sense to trust someone who hasn't already been caught abusing your trust.

You can make the opposite argument: since they screwed up, they will be more careful in the future. This kind of heuristic reasoning is pretty weak.

Re: Lenovo Statement on Superfish

#267

Honestly, I wish there was a way to comment on their stupid statement. These bullsh*t companies need to realize that users don't want the stupid bloatware in the first place. I paid you a TON of money for this computer the least you can do is give it to me in its best condition. You wouldn't buy a car that came painted with advertisements on the side!

They are perfectly aware of how people feel about bloatware. Dell at one point offered clean installs but you had to pay something like $30 extra. This probably provides some type of clue that they make about that much more per machine by including all the pre-installed crap.

> Dell at one point offered clean installs but you had to pay something like $30 extra

And I'd hazard a guess (with no evidence) that very few people paid that extra cost. We undervalue our own attention, assuming that we can easily ignore adverts, so ad-supported products are disproportionately successful (preinstalled bloatware is just a special kind of advertising).

Does anyone know how well Amazon Kindles with 'Special offers' are selling?

Re: Lenovo Statement on Superfish

#269

Earlier quoted context omitted.

Speaking of Lenovo being full of shit, there's also this gem: > The relationship with Superfish is not financially significant; our goal was to enhance the experience for users. Right. You loaded adware onto users' computers, not for financial gain, but to enhance the experience for them.

There's also the difference between what they say: "We will not preload *this* software in the future." and what they don't say: "We will not preload *such* software in the future." (Emphasis added)

The entirely fictitious:

[Superfish technology sends your data to a third party ad server. We then use this data to create behavioral profiles on you, we process this data, and we monitor it. Finally we record all this data in our backups for up to 10 years.]

is consistent with:

To be clear, Superfish technology is purely based on contextual/image and not behavioral. It does not profile nor monitor user behavior. It does not record user information. It does not know who the user is.

edit: clarified.

Re: Lenovo Statement on Superfish

#270

Earlier quoted context omitted.

There's also the difference between what they say: "We will not preload *this* software in the future." and what they don't say: "We will not preload *such* software in the future." (Emphasis added)

The entirely fictitious: [Superfish technology sends your data to a third party ad server. We then use this data to create behavioral profiles on you, we process this data, and we monitor it. Finally we record all this data in our backups for up to 10 years.] is consistent with: To be clear, Superfish technology is purely based on contextual/image and not behavioral. It does not profile nor monitor user behavior. It…

Where is the first line from?

Pretty egregious misrepresentation from Lenovo if that's true.

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